Accommodation Support Worker

About Us

The St Vincent de Paul Society NSW is committed to walking alongside people and communities experiencing disadvantage, working together towards a more just and compassionate society. 

For more information about working at Vinnies please click here. 

• Casual opportunities available at Vincentian House (Surry Hills) and Matthew Talbot Hostel (Woolloomooloo).

• Competitive Hourly Rates: Starting from $50.61 per hour under the SCHADS Award.

• Tax-Free Salary Packaging: Access up to $15,900 in tax-free benefits to increase your take-home pay.

• Career Development: Opportunities to build your skills and explore career pathways across our diverse services.

About the Role

Make a meaningful difference in the lives of people experiencing homelessness. As an Accommodation Support Worker, you'll play an important role in creating a safe, welcoming and supportive environment for people accessing our accommodation services. Working alongside a dedicated team of Case Workers, you'll provide practical day-to-day support, build positive relationships with clients and help connect people with the services and resources they need to move towards greater stability and independence. You'll be joining a passionate, close-knit team where collaboration, compassion and respect are at the heart of everything we do.

Your Responsibilities

• Welcome clients and provide compassionate, respectful support.

• Maintain a safe, inclusive and supportive accommodation environment.

• Work alongside Case Workers to support individual client needs and goals.

• Connect clients with essential services and community resources.

• Assist with daily operations, including meal services, transport and general household activities.

• Respond to challenging situations and support clients through periods of crisis.

• Maintain accurate client records, incident reports and communication logs.

Availability

This is a casual position requiring flexibility to work a mixture of shifts across a rotating roster, including mornings, afternoons, evenings, overnight shifts and sleepovers:

• Morning shifts: 6:00am – 3:00pm

• Afternoon shifts: 2:00pm – 11:30pm

• Overnight shifts: 10:00pm – 6:30am

• Sleepovers: Following afternoon shifts, until 7:00am

About You

• A genuine passion for supporting people experiencing homelessness and disadvantage.

• Availability to work a rotating roster, including a mixture of morning, afternoon, evening and overnight shifts, as well as sleepovers.

• A relevant qualification (Certificate IV or equivalent experience).

• Experience in accommodation, homelessness, community services or hospitality.

• An understanding of child protection and ROSH procedures.

• Confidence managing challenging situations and making sound decisions during a crisis.

• Strong communication, interpersonal and relationship-building skills.

• A current First Aid Certificate and NSW Driver Licence.

• Confidence using Microsoft Office and client management databases.

We Offer

• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 
• Fitness Passport -- Access discounted memberships to a wide network of gyms, swimming pools and fitness facilities across Australia, with options to include eligible family members

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

For enquiries, please contact careers.nsw@vinnies.org.au. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.