Account Manager / Office Manager
- Be the key point of contact for customers and manage opportunities from enquiry to project completion.
- Support the owner with administration and day-to-day business operations.
- Build strong customer relationships and ensure an exceptional experience.
Account Manager | Customer Service & Administration
Be the driving force behind a growing WA success story.
This well-established WA business has built a strong reputation for designing and delivering premium outdoor living solutions across Perth and the South West. With a focus on quality, great service and creating outdoor spaces clients can enjoy year-round, the business is continuing to grow and evolve.
They're now looking for a highly organised, proactive and adaptable Account Manager to join the team and work closely with the owner across customer relationships, administration and day-to-day operations.
This is a hands-on role with plenty of variety. You'll be the key point of contact for customers, manage opportunities from enquiry through to project completion, and provide essential support across the wider business.
If you enjoy taking ownership, building relationships and being involved in more than just one area of a business, this could be a great fit.
Why You'll Love This Role
✔ Join a successful and growing WA business with exciting plans for the future
✔ Work closely with the owner and have a genuine impact on the business
✔ Enjoy a varied role where no two days are the same
✔ Join a supportive, down-to-earth team where everyone pitches in
About the Role
This is a broad, hands-on position combining account management, customer service, administration and office support.
You'll be the go-to person for customers while helping keep the day-to-day operations of the business running smoothly.
Your responsibilities will include:
- Managing customer enquiries from initial contact through to project completion
- Preparing quotes and following up opportunities
- Building strong customer relationships and ensuring an exceptional experience
- Supporting the owner with administration and day-to-day business operations
- Coordinating schedules, documentation and project updates
- Visiting customer sites when required to understand project requirements
- Building relationships with builders, trades and referral partners
- Following up leads and maintaining accurate customer records
- Assisting across the business wherever your skills and support are needed
About You
You'll thrive in this role if you're organised, commercially minded and enjoy being the person others can rely on.
We're looking for someone with:
- Previous experience in account management, customer service, administration or business support
- Excellent organisational skills and strong attention to detail
- Confidence managing multiple priorities in a fast-paced environment
- A proactive, solutions-focused approach
- Excellent communication and relationship-building skills
- The ability to build rapport with customers and manage relationships professionally
- Experience with Xero or similar systems will be highly regarded
- Exposure to construction, building or trade industries is advantageous, but not essential
Most importantly, we're looking for someone who takes ownership, enjoys variety and wants to be part of a growing business where their contribution genuinely matters.
If you're looking for a role where you'll be trusted, valued and given the opportunity to make a real difference, we'd love to hear from you.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Frontline Recruitment Group