AFTER SALES TECHNICAL PRODUCT SUPPORT
- Provide after sales technical product support for software and hardware issues.
- Diagnose and troubleshoot customer issues via inbound calls.
- Coordinate returns and ensure accurate information capture.
- SEVEN HILLS LOCATION
- GREAT FOR CANDIDATES WHO ENJOY SOFTWARE/HARDAWARE TROUBLESHOOTING
- OFFICE BASED ROLE WITHIN A FUN TEAM
Excellent opportunity for a candidate with after sales technical product support experience or a keen interest in tech products and troubleshooting.
THE ROLE:
Some of your key accountabilities will include:
- Taking inbound calls nationally from customers regarding software and hardware issues
- Diagnosing error codes and troubleshooting – logging into the software remotely to identify the issue
- Raising tickets in the system
- Coordinating returns, loan equipment or replacement parts
- Ensuring all information is captured correctly
- Updating the customer with new/loan equipment ETA’s
- Closing tickets once issue has been resolved
THE CANDIDATE:
To secure this role the ideal candidate will have:
- Similar experience or an interest in technology – you may have worked in a similar role but definitely don’t have to be an I.T guru. Or you have a natural interest in technology and can troubleshoot general software/hardware issues. Training will be provided but it’s essential you enjoy this type of work and understand the tech side of things.
- The kind of personality that enjoys working with customers to resolve issues. You’re a good listener and can also communicate effectively so they understand what information you need from them.
- An excellent work ethic with a proactive approach – you understand the urgency in making sure the issue is either resolved, replaced or loan equipment is sent out ASAP.
- The desire to work within a business who are happy to train you on their niche product with the potential for career progression down the track.
This is a great opportunity to join a business who genuinely cares about the ongoing training & development of their staff. They are part of a group of companies who ensure opportunities for variety and skill development is consistently offered.
You may have worked within either a retail or commercial product support environment and you’re ready for your next challenge. Or perhaps you are looking for a foot in the door, and you have a naturally techie mind and tinker around with things at home. In any case, if you are looking for a new challenge we’d love to hear from you.
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