APS Claims and Payments Officer

Support claims, payment processing and customer service in a Federal Government environment.

Your new employer
Join a large Federal Government organisation responsible for delivering workers compensation, claims management and income support services. You will work within a supportive, multidisciplinary environment focused on accurate service delivery and positive outcomes for employees and employers.

Your new role
Several opportunities are available for APS Claims and Payments Officers across claims support, administration and payment processing functions.Depending on the position and APS classification, your responsibilities may include:

• Processing claims-related payments and completing administrative tasks within required timeframes
• Checking, coding and classifying records while maintaining accurate electronic files
• Preparing claims correspondence, decision documents and requests for information
• Maintaining claims records and processing invoices in line with approved plans and procedures
• Responding to routine enquiries and providing accurate information to internal and external stakeholders
• Coordinating stakeholder meetings, following up actions and escalating issues when required
• Applying relevant procedures, policies and legislation to claims and payment activities
• Supporting service improvements across claims administration and financial processing functions

What you'll need to succeed

• Must be an Australian citizen with a minimum of Baseline security clearance

To succeed as an APS Claims and Payments Officer, you will demonstrate:

• Experience in administration, claims support, payment processing, accounts payable, records management or customer service
• Strong accuracy and attention to detail when processing information and maintaining records
• Clear written and verbal communication skills
• The ability to follow established procedures and identify issues requiring escalation
• A professional and empathetic approach when supporting customers and stakeholders
• Resilience when working with sensitive information or challenging interactions
• A collaborative approach and commitment to achieving team outcomes
• The ability to obtain and maintain a Baseline security clearance

Qualifications or experience in claims management, health, business administration or finance will be highly regarded.
What you'll get in return
You will receive:

• An opportunity to build Federal Government experience in claims and payment services
• Comprehensive onboarding and role-specific training
• A supportive and collaborative team environment
• Access to coaching, professional development and wellbeing initiatives
• Potential hybrid working arrangements, subject to the position and operational requirements
• Meaningful work supporting the delivery of an important national compensation scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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