APS4/5 Client Service and Administration Officer
- Provide client service and administrative support, responding to enquiries and advising clients in line with policies and service standards.
- Review and process applications, maintain accurate client records, and support administrative processes involving stakeholders and external providers.
- Process sensitive external checks and contribute to efficient operations within DFAT’s corporate services function.
Join DFAT’s corporate services function as a client service and admin officer, drawing on your experience in previous high-security environments.
About the Department of Foreign Affairs and Trade
The Department of Foreign Affairs and Trade (DFAT) promotes and protects Australia’s international interests to support the nation’s security and prosperity globally.
DFAT works with international partners to tackle global challenges, increase trade and investment opportunities, and support Australians overseas.
The department manages Australia’s international presence, a network of over 120 embassies, high commissions and consulates-general across five continents, with more than 6,000 staff based in Australia and overseas.
The Opportunity
This is an opportunity to secure a long-term, labour hire contract with one of the most sought-after agencies in the Commonwealth Government. Working within a corporate services function, you will provide support to the broader Department.
- Barton based role – no WFH options
- Work in a collaborative team, supporting corporate services
The Role
DFAT requires a Client Service and Administration Officer to provide high-quality client service and administrative support as part of the broader corporate services function. The team manages enquiries, processes applications, maintains accurate records and contributes to efficient operational processes.
Working as part of a collaborative team, the position contributes to efficient client service outcomes and supports continuous improvement across the section. Duties include, but are not limited to:
- Acting as a primary point of contact for clients via phone, email and in-person to respond to enquiries and de-escalate concerns
- Providing timely and accurate advice to clients in accordance with relevant policies, procedures and service standards
- Receiving, reviewing and processing applications in a timely manner, ensuring information is complete and accurate
- Maintaining accurate client records and update relevant internal systems
- Liaising with internal and external stakeholders to commence, monitor, progress and finalise administrative processes
- Supporting processes involving external service providers and other government agencies
- Processing sensitive external checks in accordance with relevant requirements and procedures
The Ideal Person
You are an experienced APS administrator and ideally have worked in personnel security and vetting previously.
You will bring the following skills and experience:
- Experience undertaking administrative tasks, processing applications and managing high volumes of client enquiries
- Certificate III or IV in Government (not essential)
- Knowledge of the Australian Government Protective Security Policy Framework
- Hold a valid driver’s licence (desirable)
- A current NV1 security clearance is mandatory to be considered
Desirable:
- Knowledge of security clearance vetting processes is highly desirable.
- Hold a valid driver’s licence
Salary
- $50/hr – $65/hr + Super
- Long-term, 12-month labour hire contract, full-time, possibility of a 12-month extension
- Based in Barton, ACT
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