Assistant Store Manager
- Lead retail sales and oversee operational functions
- Support the Store Manager in driving store performance
- Ensure high levels of customer satisfaction through excellent service
Description
Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst trades, builders, developers, interior designers and DIY renovators.
We are seeking an experienced and dynamic Assistant Store Manager to join our team on a permanent full-time basis. This pivotal role involves leading retail sales, overseeing key operational functions, and supporting the Store Manager in driving store performance. Prior experience as a retail sales consultant and availability to work Saturdays is essential.
If you thrive in a fast-paced retail environment and enjoy balancing leadership, operations and customer engagement, we’d love to hear from you.
What you’ll be doing
- Supporting day-to-day store and showroom operations
- Assist the Store Manager with daily operations, staff rostering, and performance management.
- Mentor and support team members to achieve individual and store targets.
- Action staff hiring, promotions and disciplinary procedures (where required)
- Ensure thorough induction and training for all new staff members
- Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
- Manage all issues arising from staff or customers (complaints, grievances etc)
- Manage trade accounts for store (if applicable)
- Manage stocktaking and stock control for store
- Manage the receipt and distribution of shipments
- Maintain showroom and warehouse ensuring it is kept clean & safe at all times
- Reporting and sales management
- Supporting warehouse and delivery operations where required
- Ensuring compliance with WH&S policies and safe work practices
What we’re looking for
- Proven working experience in retail supervisory or assistant management role, preferably within the home improvement, hardware, or design sectors.
- Understanding of advanced sales principles, customer service practices and team leadership
- Good level of computer literacy and MS applications
- Driven to meet sales targets with a proven record of exceeding
- Ability to build effective working relationships
- Solid communication, interpersonal and problem solving skills
- Friendly, helpful, confident and engaging personality
Physical requirements of the role
This role includes both showroom and operational responsibilities and involves regular standing, walking and manual handling tasks, including safely lifting and moving products up to 15–20kg. Reasonable adjustments will be considered in accordance with applicable workplace and anti-discrimination legislation.
Why join Highgrove Bathrooms?
- Grow your career with a rapidly expanding Australian-owned business
- Competitive salary package including super and monthly bonus opportunities
- Access to work vehicle and linked fuel card
- Ongoing training, leadership development and product knowledge support
- Staff discounts on premium bathroom and home products
- Unlimited access to the GO1 learning platform for personal development
- Retail discounts through our HR platform
- 24/7 wellbeing support through our EAP
- Supportive and collaborative team culture
Applicants progressing to the final stage may be required to complete a criminal history check and pre-employment assessment relevant to the inherent requirements of the role.
Highgrove Bathrooms is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds and experiences.
Apply now and become part of a growing Australian business passionate about quality and customer experience.
Applications will be reviewed as they come in, so don’t delay!
Applications close: 24 October 2026
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.