Automotive Service Manager
- Lead and develop the Service Department team.
- Ensure exceptional customer experience and operational efficiency.
- Drive departmental performance, productivity, and profitability.
Automotive Service Manager
Hurstville, Full Time, Automotive
Please Quote Reference Number 18851
- Experienced Service Manager or 2IC looking to step up?
- Stable dealership with long-term staff and loyal clients
- Drive your career forward with Hurstville Toyota
Hurstville Toyota is looking for an experienced and motivated Service Manager to lead our busy Service Department and play a key role in the continued success of the dealership.
This is an opportunity for an established Service Manager to step into a well-supported leadership role, or for an experienced 2IC or Senior Service Advisor who is ready to take the next step and prove themselves in a Service Manager position.
We're looking for someone who understands that a great Service Department is built around people, customer experience and performance.
About the Role
As Service Manager, you'll take ownership of the day-to-day operation of the Service Department, ensuring our customers receive an exceptional experience while the team operates efficiently and profitably.
You'll be responsible for:
- Leading, coaching and developing the Service Department team
- Managing daily workshop and service operations
- Driving customer satisfaction and retention
- Monitoring departmental performance, productivity and profitability
- Managing workflow, bookings and capacity
- Ensuring manufacturer and dealership standards are consistently met
- Maintaining strong relationships with customers and resolving issues professionally
- Working closely with the Dealer Principal, management and other departments
- Ensuring high standards of Health & Safety, compliance and processes
- Identifying opportunities to improve processes, efficiency and customer experience
About You
We're looking for an automotive professional who combines strong leadership with a genuine customer focus.
You'll ideally have previous experience as a Service Manager, however, we're also very interested in hearing from experienced 2ICs and Senior Service Advisors who are ready to step up.
You'll bring:
- Strong automotive dealership service experience
- Proven leadership or team coordination experience
- Excellent customer service and communication skills
- Strong commercial awareness and understanding of service KPIs
- The ability to lead, motivate and hold a team accountable
- Excellent organisational and problem-solving skills
- A professional and hands-on approach
- Confidence managing challenging customer situations
- A genuine desire to develop people and improve performance
Most importantly, you'll be someone who leads from the front, builds strong relationships and takes pride in delivering a high-performing Service Department.
This is a fantastic opportunity to join an established Toyota dealership and take ownership of an important part of the business.
You'll have the opportunity to:
- Lead and develop an experienced Service team
- Make a genuine impact on departmental performance
- Build on your existing automotive leadership experience
- Step up into management with the support of an established dealership
- Develop your career within a respected automotive environment
- Work in a role where your ideas and leadership will be valued
Ready to step up?
If you're an experienced Service Manager, or a Senior Service Advisor / 2IC ready for your next challenge, we'd like to hear from you.
APPLY NOW through our online application form.
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