B2B Customer Service Representative
- Manage B2B customer orders, enquiries, complaints, warranty claims and account information.
- Provide order, pricing, stock, delivery and invoice updates while coordinating with logistics providers and internal teams.
- Support sales and office administration, maintaining accurate customer and product records.
Exciting opportunity for an experienced B2B Customer Service Representative
Your new company
Our client is a recognised international brand supplying high-quality products across the industrial, trade and retail sectors. With a strong presence across Australia and the wider Asia-Pacific region, they are seeking an experienced B2B Customer Service Representative to join their Perth-based team.
Your new role
This is a varied, hands-on customer service and order management position where you will provide exceptional support to business customers while working closely with internal sales, logistics and operational teams.
Your responsibilities will include:
- Processing and managing B2B, industrial and retail customer orders
- Providing pricing, stock availability, ETAs, proof of delivery and invoice information
- Responding to backorder, stock and account enquiries
- Managing customer enquiries, complaints, warranty claims and credit claims
- Supporting major retail and industrial customer accounts
- Managing customer service tickets through Fresh desk
- Liaising closely with third-party logistics providers regarding orders and deliveries
- Assisting with international and factory-direct orders
- Maintaining accurate customer, product and pricing information
- Supporting the sales team with customer-related projects and administration
- Assisting with general office and administrative requirements as needed
What you'll need to succeed
To be successful in this role, you will ideally have:
- A minimum of 3 years' customer service experience within a B2B environment
- Strong order processing and administration experience
- Excellent written and verbal communication skills
- Exceptional organisation, time management and attention to detail
- Confidence managing customer enquiries from initial request through to resolution
- Strong Microsoft Office 365 skills, particularly Outlook and Excel
- The ability to work autonomously while contributing to a collaborative team environment
- A friendly, personable and solutions-focused approach
Experience using SAP, Freshdesk or similar Help Desk systems will be highly regarded, along with previous experience working with a 3PL/logistics provider.
What you'll get in return
This is a fantastic opportunity to join a global, highly regarded brand in a varied role where you can take genuine ownership of your customer relationships. You will work across customer service, order management, logistics and sales support in a collaborative Perth team.
What you need to do now
If you're an experienced B2B Customer Service professional looking for your next opportunity, click "Apply Now" or contact Tammy Bora at Hays on +61892659169 for a confidential discussion.
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