Café Manager

Position: Café Manager

Position Type: Permanent Full-Time

Salary: $80,000 to $90,000 plus superannuation per annum

Location: Mittagong NSW 2575

Employer: Coffee Guru Mittagong

Our client Coffee Guru Mittagong is part of the established Australian Coffee Guru café network, known for its quality coffee, freshly prepared meals and commitment to excellent customer service.

Conveniently located within Highlands Marketplace in Mittagong, the café offers a welcoming environment for customers to enjoy specialty coffee, breakfast, lunch and light refreshments.

Coffee Guru Mittagong is committed to maintaining high standards of food quality, customer satisfaction and operational efficiency. As their business continues to develop, we are seeking an experienced and motivated Café Manager to join their team and oversee their daily operations, lead the team and contribute to the café's ongoing success.

The Role

We are seeking a dedicated and results-driven Café Manager to take responsibility for the overall management and performance of Mittagong café.

The successful candidate will oversee daily café operations, manage staff, monitor business performance, maintain supplier relationships and ensure consistently high standards of food quality and customer service.

This position requires strong leadership, organisational and financial management skills, together with the ability to maintain efficient operations in a busy hospitality environment.

Key Duties and Responsibilities

The successful candidate will be responsible for the following duties:

• Manage and coordinate all aspects of daily café operations, ensuring efficient service delivery, effective workflow and consistent operational standards.
• Recruit, supervise, train and develop café employees, including preparing staff rosters, allocating responsibilities, monitoring performance and maintaining appropriate staffing levels.
• Develop and implement operational procedures to improve productivity, customer satisfaction, service consistency and overall business performance.
• Monitor sales revenue, operating expenses, labour costs and profitability, preparing financial reports and identifying opportunities to improve financial efficiency.
• Oversee purchasing activities, inventory management and stock control, including reviewing stock requirements, minimising wastage and maintaining appropriate inventory levels.
• Establish and maintain productive relationships with suppliers, coordinate deliveries and negotiate purchasing arrangements to achieve competitive pricing and reliable supply.
• Coordinate with kitchen and service staff to maintain food and beverage quality, review menu offerings, evaluate customer preferences and assist in determining appropriate menu pricing.
• Ensure all food preparation, storage, handling and service activities comply with applicable food safety requirements, hygiene standards and workplace health and safety regulations.
• Monitor customer feedback, respond to complaints and implement service improvements to maintain customer satisfaction and encourage repeat business.
• Supervise cash handling procedures, point-of-sale operations, daily sales reconciliation and the maintenance of accurate financial and operational records.
• Review sales trends, customer demand and business performance indicators to support operational planning, resource allocation and business development.
• Maintain the presentation, cleanliness and functionality of the café, including dining areas, food displays, equipment and customer facilities.
• Coordinate promotional activities, seasonal offerings and customer engagement initiatives to support sales growth and strengthen the café's presence within the local community.
• Work closely with business owners to establish operational targets, monitor business performance and implement strategies to achieve sustainable growth.

Skills, Qualifications and Experience

The successful candidate must be enthusiastic, highly motivated and possess the following qualifications, skills and experience:

• Bachelor or higher degree in Hospitality Management, Business Administration, Business Management or a related discipline, or equivalent relevant industry experience.
• At least 12 months of demonstrated experience managing café operations, together with broader supervisory or management experience in hospitality or a customer-facing retail environment.
• Proven ability to manage daily business operations, coordinate staff activities and maintain efficient service delivery in a fast-paced environment.
• Demonstrated experience in staff recruitment, rostering, performance monitoring, employee training and team development.
• Strong understanding of business financial management, including budgeting, revenue monitoring, cost control and profitability analysis.
• Practical experience in inventory management, purchasing, stock optimisation and supplier coordination.
• Sound knowledge of food safety requirements, workplace health and safety obligations and operational compliance.
• Demonstrated ability to maintain high customer service standards, resolve complaints and develop positive customer relationships.
• Strong leadership, communication and interpersonal skills, with the ability to motivate employees and promote effective teamwork.
• Excellent organisational, analytical and problem-solving abilities, with a strong focus on operational improvement.
• Proficiency in point-of-sale systems, inventory records, financial reporting and general business administration.
• Ability to work independently, manage competing priorities and make sound operational decisions.
• A current Food Safety Supervisor Certificate, or willingness to obtain one.
• Relevant tertiary qualifications in finance or business analytics, and demonstrated experience using financial and operational information to improve business performance, will be highly regarded.

Benefits

• Permanent full-time employment with competitive remuneration.
• Opportunity to take a key management role within an established Australian café brand.
• Supportive and professional working environment.
• Opportunity to contribute to business planning, operational improvements and future growth.
• Career development opportunities and exposure to multiple aspects of hospitality business management.
• Convenient workplace location within Highlands Marketplace, Mittagong.
• A friendly and collaborative team environment.

Location and Amenities

The café is conveniently situated within Highlands Marketplace, a well-established shopping centre in Mittagong, in the Southern Highlands of New South Wales.

The location offers convenient customer access, nearby retail facilities, parking and amenities, providing an accessible and welcoming workplace environment.