Call Centre Operator

Job description

Call Centre – Government Sector

The role will commence 16th November interviews will be from the 9.11.26

Are you a resilient, detail-oriented professional with a passion for helping others? We’re seeking a dedicated Call Centre Operator to join a small, supportive team. You will be taking calls from the general public to assist in navigating IT system for them to be able to complete searches within Government information.

Key Responsibilities

• Respond to phone and online enquiries with empathy and professionalism
• Resolve incidents and maintain daily workloads efficiently
• Assist with general administration duties
• Navigate and guide clients through online systems
• Handle potentially difficult or emotional conversations with care
• Support and collaborate with a close-knit team of 6

What You’ll Bring

• High attention to detail, especially in data entry
• Experience in high volume call centre
• Strong written and verbal communication skills
• Ability to adapt quickly and pivot between tasks
• Resilience in managing fluctuating call volumes
• Reliability and commitment to team success
• Experience dealing with distressed or vulnerable clients

This role requires someone who thrives in a dynamic environment and can build strong relationships both with clients and within the team.

Interested?

Please contact Jacqui on (07) 3239 2500 for a confidential discussion.

#scr-jacqui-isted

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