Client Service Coordinator
- Roster Direct Care Workers and nurses, coordinating schedules and responding to changes for home care services.
- Manage calls, client and staff communication, and accurate records while supporting case managers and field teams.
- Use strong organisation, customer service and problem-solving skills to help services run smoothly across the Ballarat region.
Join our Client Services team within Home Care Services in a full-time role based at our Ballarat office. You’ll roster Direct Care Workers and nurses to support older people at home and in the community, manage calls and scheduling changes, and keep records accurate. Working with case managers, clients and field staff, you’ll help services run smoothly.
Benefits:
- Training and Development opportunities.
- Work Life Balance and Hybrid Flexible Working.
- Not-For-Profit Salary packaging
- Career Progression Opportunities.
- Training opportunities towards obtaining extra qualifications.
- Employee Assistance Program
About you
- Rostering and scheduling experience, ideally in aged care or disability services.
- Knowledge of the South West & Barwon Regions to plan efficient rosters.
- Strong organisational and administration skills, with attention to detail.
- Ability to manage phone calls, emails and rostering priorities in a busy environment.
- Commitment to excellent service for clients, families and field staff.
- Practical problem-solving skills to resolve rostering challenges.
- Confidence with Microsoft Office and willingness to learn rostering and client management systems, including Carelink+.
- Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
- Current NDIS Worker Screening Check.
- Current Victorian Driver's License
It would be great if you also have
- A Certificate IV in Aged Care, Community Services or an equivalent qualification.
MecwaCare is a leading not-for-profit organisation that has been supporting Victorians for more than 65 years.
We began with a simple belief that older people in our community deserve care, dignity and a place to belong. Founded by a group of neighbourhood volunteers in 1959, we continue to build on that same spirit of connection and care.
Today, we are privileged to support 20,000 Victorians through our residential aged care homes, retirement villages, home care and community services.
Our people are what makes us who we are, and we proudly represent more than 70 nationalities across our workforce of more than 4,300 employees and 500 volunteers.
As a purpose led organisation, we reinvest in our services to strengthen, grow and innovate, ensuring we continue to put people first, today and for generations to come.
We do not accept applications via email. Please note we are unable to offer visa sponsorship and recruitment agencies need not to reach out. All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.
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Skills
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