Collections Officer
- Manage a varied portfolio across commercial and some consumer collections.
- Negotiate payment arrangements and settlements to maximise recovery outcomes.
- Maintain strong client and customer relationships while meeting recovery targets.
- $75K plus Super and monthly bonuses
- Based in the City - Hybrid work from home and office
- Great Company Culture
Are you an experienced Commercial Collections, Credit Control or Debt Recovery professional who thrives on achieving results while building strong, respectful relationships?
This Perth CBD‑based role offers the perfect blend of hybrid flexibility, a genuinely supportive team, and a company culture built on trust, collaboration and shared success.
About the Role:
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You’ll manage a varied portfolio across commercial and some consumer collections, negotiating outcomes, resolving disputes and maintaining strong client and customer relationships.
Key responsibilities include:
- Managing commercial recovery files from initial contact through to resolution
- Contacting businesses and consumers via phone and email to negotiate payment of overdue accounts
- Negotiating payment arrangements and settlements to maximise recovery outcomes
- Investigating disputes and collaborating with clients to resolve outstanding matters efficiently
- Maintaining accurate notes, correspondence and compliance documentation
- Providing clients with regular updates on collection activity and progress
- Meeting individual recovery targets while delivering exceptional customer service
About You:
- Experience in commercial/consumer collections, mercantile services, debt recovery, or Credit control
- Strong negotiation and conflict‑resolution skills
- Confidence handling difficult conversations with professionalism and empathy
- Excellent written and verbal communication
- High attention to detail and strong time‑management skills
- The ability to work autonomously while contributing to a collaborative team
- A results‑driven mindset with a focus on quality outcomes
If you’re passionate about collections, enjoy building strong relationships, and want to work in a supportive, high‑trust culture, we’d love to hear from you.
Apply now or contact Vanessa at vanessa@kbhsolutions.com.au for a confidential discussion.
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