Collections Officer
- Manage an assigned caseload of overdue accounts through outbound calls, follow-ups and accurate case documentation.
- Negotiate practical payment plans and work with internal teams to resolve disputes and validate charges.
- Engage customers and representatives with resilience, empathy and clear communication, including during occasional site visits and interstate travel.
- Hybrid role with autonomy and case ownership
- Mission-led work supporting older Australians
- Permanent or 6-month FTC options available
The opportunity
Join a purpose-driven, values-led organisation in the aged care and community services space, supporting customers to get back on track with their accounts in a respectful, human way. Due to growth, there are multiple Collections Officer opportunities available, including a permanent position and a 6-month fixed-term contract, ideal for someone who enjoys phone-based engagement, negotiation, and practical problem-solving.
What’s in it for you:
- Choice of a permanent role or a 6-month fixed-term contract (FTC)
- Permanent role includes a total package remuneration structure
- Hybrid working arrangement with trust and autonomy around your workload
- Meaningful work in a mission-led sector with genuine community impact
- Clear success measures (contact activity, payment plan outcomes, case accuracy)
- Training and onboarding to get you confident with systems, processes, and structures
- Opportunity to grow into broader responsibilities or more senior collections work over time
About the role:
- Make consistent outbound calls to customers/representatives to discuss overdue accounts within community & aged care sectors.
- Negotiate realistic payment plans and clearly document outcomes in the system
- Manage a debtor caseload with follow-up schedules, accuracy, and momentum
- Partner with internal teams to resolve disputes and validate charges
- Maintain debtor files, notes, and reporting aligned to team procedures and KPIs
- Prepare for and attend local site visits to support engagement and resolution
- Support occasional interstate travel (around once or twice per year, ~3 days)
- Contribute to a steady, supportive team rhythm with check-ins and progress updates
About you:
- Comfortable making high-volume outbound calls every day (phone-first role)
- Proven resilience and calm communication with upset or confrontational callers
- Experience in collections, contact centre, customer service, or similar phone-based roles
- Confident negotiating and influencing to reach workable payment arrangements
- Empathetic, patient approach—able to balance outcomes with respect and care
- Strong admin accuracy with follow-ups, case notes, and process-led work
- Competent with Microsoft 365 (especially Outlook and Excel) and quick to learn systems
- Available for local site visits and occasional interstate travel as required
Hi, we're Talentpath - nice to meet you. If you’re a resilient, people-first communicator who can pick up the phone, drive outcomes, and keep empathy front of mind, we’d love to hear from you. Apply now and we’ll be in touch with next steps.
We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So if this role has piqued your interest but you do not meet all criteria listed, we encourage you to still apply.
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Skills
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