Collections Team Leader
- Lead and mentor a team of Collections Officers in a high-volume collections environment.
- Manage complex commercial accounts and drive team performance on KPIs.
- Collaborate with various departments to ensure optimal outcomes for collections.
Who is Shift?
Shift provides business finance to small and medium businesses (SMEs) in Australia, including Business Overdraft, Equipment Line, Asset Finance and Trade Account. Since 2014, Shift has funded more than 30,000 Australian businesses.
At Shift, our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.
About the Role:
At Shift, we’re on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo. You’ll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes. Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.
What You’ll Do:
Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment
Be the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky cases and guiding your team
Own team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented approach
Set clear expectations and allocate workloads effectively
Provide regular feedback, coaching, and drive ongoing team capability and engagement
Spot areas for improvement and champion smarter, faster processes across the collections function
Play a key part in shaping and maintaining a credit control management framework fit for commercial lending
Collaborate with colleagues in Finance, Credit, Account Management, and Operations to ensure the best outcomes
Identify team growth opportunities and handle performance issues constructively
What You’ll Bring:
7+ years’ experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lending
Proven leadership in collections or credit operations, including coaching and performance management
Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
Expertise in managing escalations for complex and high-stake commercial accounts
Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
Experience with credit control frameworks, process improvement, and commercial collections models
Strong communicator with great stakeholder management and influencing skills
Comfortable with collections systems, CRM platforms, and debt management tools
Key benefits:
Hybrid working: we’re headquartered in North Sydney with state-based workplaces and offer a hybrid work policy. Our offices have spaces for collaboration, socialising and focused work.
Parental leave: up to 26 weeks paid.
Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.
Flat structure: everyone can learn from each other and senior leaders across the business.
Wellbeing: benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.
Additional information:
If you don’t meet all the qualifications or skills but think you’d be a great fit, please apply anyway.
Learn more about working at Shift at *********.au/careers.
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