Contact Centre Officer
- Join the Deaf Connect Contact Centre to help raise funds through the Deaf Lottery.
- Engage with existing supporters, addressing their enquiries and achieving sales targets.
- Enjoy flexible weekday hours and hybrid work while earning uncapped bonuses.
CONTACT CENTRE SALES. NO COLD CALLING.
Speak with existing supporters, earn uncapped bonuses and enjoy flexible weekday hours and hybrid work, while helping raise funds for Deaf and deafblind Australians.
About the role:
Join the Deaf Connect Contact Centre and help raise funds through the Deaf Lottery.
You’ll speak with existing Deaf Lottery supporters, help with their enquiries and work towards individual and team sales targets.
This is a sales role, but good customer service matters just as much. We want supporters to feel listened to, well looked after and comfortable speaking with our team.
You’ll be speaking with people who already know and support Deaf Lottery, so there’s no cold calling.
The money raised through Deaf Lottery helps fund programs and services for Deaf, deafblind and hard of hearing Australians, including community programs, grants and support services.
What you’ll get:
- Uncapped bonuses - many team members earn an extra $100 - $200 per week
- Hybrid work - split your week between working from home and our welcoming South Brisbane office
- Choose shifts that suit you - with options that can work around school drop-off and pick-up, study and other commitments, plus no weekend work.
- Training and ongoing coaching
- Career progression - develop your skills, gain leadership experience and progress into Senior Contact Centre Officer and Team Leader roles
- A supportive team that helps each other and recognises good results
About you:
You don’t need previous call centre or sales experience. Whether you’re new to the industry or already have experience in sales, customer service, call centres or fundraising, we’d love to hear from you.
You’ll be a good fit if you:
- Enjoy talking to people
- Are motivated by goals and comfortable working towards sales targets
- Listen well and communicate clearly
- Care about giving customers a good experience
- Work well as part of a team and want to keep improving your sales and communication skills
Experience in retail, hospitality, customer service, sales, call centres or fundraising is useful, but not essential.
If you’ve worked with customers before, you may already have many of the skills needed for the role - talking to different people, answering questions, solving problems and helping people make decisions.
No direct sales experience? That’s okay. We provide training and coaching to help you get started.
If you’re good with people and want a sales role with uncapped bonuses, flexible weekday hours, hybrid work and a cause worth supporting, we’d love to hear from you.
About Us:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
We offer an attractive benefits program including:
- Salary packaging, enabling you to make huge savings on tax and maximise your pay
- Flexibility regarding working arrangements
- Discount membership to gyms and facilities throughout Australia
- Free annual flu vaccinations
- Free comprehensive online learning portal
- Free financial wellness support through our default super fund
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