Coordinator Patient Admissions and Liaison
- Coordinate patient admissions, procedure bookings, theatre scheduling and reception to support patients from pre-admission through to discharge.
- Liaise with surgeons, anaesthetists, practice staff and multidisciplinary teams, supporting clear communication and efficient theatre workflows.
- Maintain accurate admissions, prosthesis and MBS data, and contribute to reporting, revenue integrity and operational performance.
Join the Team Bringing Orthonova to Life
At Orthonova, we are committed to delivering expert, personalised and compassionate orthopaedic care. We are seeking highly organised and customer-focused Coordinator Patient Admissions & Liaisons to play a pivotal role in ensuring a seamless patient journey and supporting the efficient operation of our services.
This is an exciting opportunity for an experienced health care administrator who thrives in a fast-paced environment and enjoys building strong relationships with clinicians, patients and multidisciplinary teams.
About the Role - Flexible Opportunities Available | Full-Time & Part-Time hours available
Reporting to the Commissioning Director (Nursing) in commissioning, and the General Manager in operations, as the Coordinator Patient Admissions & Liaison, you will play a key role in coordinating patient admissions, procedure bookings, theatre scheduling and reception services, ensuring patients experience a seamless journey from initial booking through to discharge.
Working closely with surgeons, practice managers, anaesthetic groups, and multidisciplinary teams, you will facilitate effective communication, manage theatre lists, support efficient workflows and contribute to the optimal utilisation of theatre capacity. You will be responsible for maintaining accurate booking, admissions and procedural data, supporting reporting requirements, monitoring prosthesis and inventory information, and ensuring the timely capture of information required to support operational performance and revenue integrity.
Combining patient-facing service with operational coordination, stakeholder engagement, data management and process improvement, this role is integral to the delivery of safe, efficient and personalised orthopaedic care. You will contribute to outstanding patient experiences while supporting the smooth day-to-day operation of Orthonova Orthopaedic Centre.
Key Responsibilities
- Coordinate patient admissions, theatre bookings and procedural scheduling.
- Serve as a liaison between Orthonova and Practice Rooms.
- Ensure timely, accurate and effective communication across all stakeholders.
- Support smooth patient journeys from pre-admission through to discharge.
- Facilitate accurate collection and recording of prosthesis usage data.
- Ensure Medicare Benefits Schedule (MBS) item information is captured correctly to support revenue integrity.
Your skills and experience
- A minimum of two years’ experience in a health care setting in admissions, theatre bookings or perioperative administration.
- A relevant Medical Terminology certificate or equivalent.
- Working knowledge of webPAS (or a comparable patient administration system) and Microsoft Office, particularly Excel.
- Experience in the private health care industry, with knowledge of medical products, prostheses and health fund processes (including ex-gratia).
- Excellent interpersonal and communication skills, both verbal and written, with a strong customer service focus.
- Demonstrated ability to build collaborative relationships with surgeons, anaesthetists and their practice staff, including negotiation and conflict resolution skills.
- A high level of attention to detail, data entry accuracy and the ability to analyse reports.
We can offer you
- Salary: $105,044 to $108,868 per annum (pro rata for part time), plus 12% superannuation
- Permanent full and part-time opportunities available, hours to be negotiated with suitable application
- Availability to be rostered across Monday to Friday, AM and PM shifts (latest finish time 8pm)
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing
- work related expenses
- self-education and
- additional superannuation
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Employee support through our dedicated free Employee Assistance Program (EAP)
- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
- Green travel allowance – if you walk, carpool or use public transport you could be eligible for up to $1,500 per year
Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.
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