Customer Care Manager

Job Details We’re partnering with a well-established organisation to find an experienced people leader for a purpose-driven customer service team. This is an opportunity to lead a team of 10–15 professionals, supporting them to deliver compassionate, high-quality service to customers during some of life’s most difficult moments. What's in it for you $75,000 - $95,000 + superannuation; Permanent, fully onsite position; Purpose-driven work making a genuine difference; Lead and develop a team of 10-15 people; and Paid parking and convenient public transport access. The Role Lead, coach and support a team of customer service professionals; Drive service, quality and efficiency targets; Support complex and sensitive customer interactions; Identify coaching and continuous improvement opportunities; Build a positive, collaborative and accountable team culture; and Monday-Friday or Tuesday-Saturday, 9am-5pm. The Ideal Candidate Experienced people leader with contact centre or customer service experience; Strong coaching, communication and performance management skills; Empathetic, resilient and emotionally intelligent; Calm and professional when handling sensitive conversations; and Humble, collaborative and comfortable learning on the job. How to Apply For more information or a confidential discussion please click to reveal the contact details for Laura Barrett at u&u laura.barrett@uandu.com quoting reference number 46580. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs Please submit your resume in Word format only.