Customer Service Consultant - Banking Operations

Customer Service Banking

Customer Service Consultant - Banking OperationsParramatta | $40.85 per hour + Super | 12-Month ContractAre you looking to build your career with one of Australia's leading financial institutions? We are seeking customer-focused professionals to join a high-performing Banking Operations team supporting domestic and international payment enquiries.
This is an excellent opportunity to gain valuable exposure within a major banking environment, with comprehensive training, ongoing support and potential long-term career opportunities for outstanding performers.
The OpportunityWorking within a specialised operations team, you will act as the first point of contact for customers requiring assistance with payment-related enquiries and transactions.Typical enquiries may include:

Payments that have not been received International payment enquiries Fees and charges associated with transactions Returned payments requiring further assistance General payment support and guidance

You will gather information, record detailed notes, provide service level expectations and ensure enquiries are escalated to the relevant investigation teams where required.
What You'll Be DoingManaging a high volume of inbound customer calls (40-50 calls per day)Delivering exceptional service to both retail and corporate customersAccurately documenting customer enquiries and requestsProviding updates on processes and expected turnaround timesMaintaining customer confidentiality and handling sensitive information professionallyCompleting administrative activities and case management tasks (approximately 20% of the role)
What's In It For You?$40.85 per hour + Super12-month contract opportunityExtensive 8-12 week training programmeExposure to specialised banking and international payments productsSupportive team environment with strong leadershipHybrid working arrangements after probation (2 days in the office)Potential future career progression opportunities for high-performing individuals
About YouWe are looking for individuals who bring the right attitude, professionalism and customer-first mindset.You'll ideally have:Previous banking, financial services or contact centre experienceStrong communication and relationship-building skillsConfidence speaking with customers over the phoneA resilient and professional approach when handling challenging conversationsExcellent attention to detail and administrative skillsHigh levels of integrity and discretion when handling confidential customer informationA positive, collaborative and respectful working style
Most importantly, we're seeking someone with a genuine commitment to customer service, professionalism and teamwork. Technical processes can be taught, but a positive attitude and strong values are essential.
Working Hours37.5-hour working weekMonday to FridayRotating shifts scheduled between 9:00am and 6:00pmBased in ParramattaFirst 3 months office-based as part of the onboarding and training programmeHybrid working arrangement available thereafter (2 days per week in the office)Comprehensive 8-12 week training programme provided to ensure your success in the roleIf you're looking to launch or further develop your banking career within a well-regarded financial institution, we'd love to hear from you.
#3011523