CUSTOMER SERVICE COORDINATOR
- Deliver outstanding customer service to residents, tenants, and visitors.
- Build strong relationships and assist with enquiries relating to accommodation and wellbeing.
- Coordinate resident arrivals, departures, and leasing administration.
29th October, 2026
About the Role
Do you enjoy helping people and creating exceptional customer experiences? Join us as a Customer Service Coordinator and become the face of our community. As the first point of contact for residents, guests, and visitors, you'll play a key role in creating a welcoming, supportive, and memorable living experience.
No two days are the same. From assisting residents with enquiries and coordinating solutions to supporting move-ins and community initiatives, you'll build meaningful relationships while ensuring every interaction is positive, professional, and efficient.
At a glance, you will:
- Deliver outstanding customer service to residents, tenants, and visitors, creating a welcoming and positive experience.
- Build strong relationships with residents and proactively assist with enquiries relating to accommodation, wellbeing, and day-to-day living.
- Coordinate smooth resident arrivals, departures, inspections, and leasing administration.
- Partner with maintenance, cleaning, security, and contractor teams to ensure issues are resolved quickly and effectively.
- Support the day-to-day operation of the property through administration, mail management, and reception duties.
Skills & Experience:
To be successful in this role, you will need:
- Previous customer service, reception, hospitality, retail, or front office experience.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive and positive approach to problem-solving.
- Unrestricted working rights in Australia.
- A current Working with Children Check (Blue Card).
- Certificate IV in Real Estate Practice (or willingness to obtain).
- Availability to work 38 hours per week, Monday to Friday.
Benefits:
- Uniform Provided – Look sharp and feel confident on the job
- Inclusive Culture – Collaborate with a diverse and engaging team
- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
- Company-funded Flu Vaccinations – we’ve got your back during flu season
- General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
Why the UniLodge Living Group:
UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.
Keen to make an impact in a fast-paced frontline role?
f you thrive on helping others, solving problems, and making a positive impact through exceptional customer service, we'd love to hear from you
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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