Posted today
Customer Service Manager
KEY POINTS WE FOUND
- Maximise sales and profitability through effective auction administration.
- Create an exceptional customer service environment and manage service levels.
- Hire, coach, and train team members on customer service decision-making.
- To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
- To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
- Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
- Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
- Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
- Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
- Act as a liaison with all levels of the organization to ensure accurate reporting of information.
- Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
- Maintenance and setup of relevant systems used to maintain auction information
- Following up on all customer inquiries
- Escalate problems or issues to senior management
- Perform other duties as assigned.
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Skills
0 of 17 matchedAutomotive industry knowledgeCoachingComputer systems knowledgeConflict resolutionCustomer registrationCustomer serviceCustomer service systemsFinancial reportingOrganisation skillsPayment processingProblem solvingReconciliationRelationship buildingSalesmanshipTeam leadershipTime managementTraining