Customer Service Officer - Contact Centre

Help Our Community Every Day 

• Be the first point of contact for our valued customers, ensuring a positive experience.
• Engage in a dynamic work environment that fosters collaboration and continuous improvement.
• Contribute towards the omni-channel experience, delivering customer service from all touch points of Council’s Contact Centre.
• Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

About Us

Sutherland Shire Council is committed to providing quality services to our community while ensuring transparency and ethical governance. We believe in fostering a collaborative work environment that encourages growth, innovation, and inclusivity.

About the Role

You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

Who We're Looking For

You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.

• Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
• Strong analytical skills and the ability to resolve complaints effectively.
• Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply!

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council! 

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 18 October 2026
• Interview date: Interviews will be facilitated within 3 weeks of the closing date
• Package: $81,866 - $86,777 gross p.a. plus 12% superannuation.
• Hours of work: Temporary Full-Time. Working 35 hours per week. Applicants looking for Part Time hours (Minimum of 21 hours/3 days/Monday & Friday required) will also be considered.You will have the option of a 19 day month with Council's ADO system (Accrued Day Off).This opportunity is expected to be available for up to 6 months.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Lauren McDonald, Team Leader Customer Service Operations lmcdonald@ssc.nsw.gov.au for any job specific enquiries.
Alison Wady, Talent Acquisition Business Partner awady@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Click on the link to check out the Position Description

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.

Apply Now

About Sutherland Shire Council

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.

Privacy Acknowledgement

Sutherland Shire Council collects personal information from applicants as part of its recruitment and selection processes. This information may include your name, contact details, employment history, qualifications, skills, referee details, screening information, interview notes and any other information you provide in support of your application.

 Council collects this information for the purpose of assessing your suitability for employment, administering the recruitment process, communicating with you about your application, conducting pre-employment checks, verifying information provided by you, meeting legal and governance obligations, and maintaining recruitment and employment records.

 Your personal information may be used by Council employees, panel members, hiring managers, Human Resources staff and other authorised persons involved in the recruitment process. Council may also disclose relevant personal information to third parties where reasonably necessary for recruitment-related purposes, including referees, pre-employment screening providers, medical assessment providers, background checking providers, recruitment system providers, or where required or authorised by law.

 If you do not provide the information requested, Council may be unable to properly assess or progress your application.

 Council will manage personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW), applicable privacy requirements, Council’s Privacy Management Plan and relevant records management obligations.

 By submitting an application for employment with Council, you acknowledge and agree that Council may collect, use, store and disclose your personal information for the purposes outlined in this notice and for related recruitment, employment, governance and legal purposes.

 You also declare that the information provided in your application is true, accurate and complete to the best of your knowledge, and acknowledge that providing false or misleading information may result in your application being withdrawn from consideration or, if employed, may result in action being taken by Council.

1. Yes I agree to the privacy statement*