Customer Service Officer
- Welcome customers at the Bankstown branch, identify their needs and resolve service queries.
- Manage a customer portfolio, maintain accurate Salesforce records and refer suitable banking products and services.
- Deliver a positive customer experience while following bank policies, processes and compliance requirements.
No banking experience required! If you have experience and a passion for customer service we would love to hear from you. Apply now!
We’re with you
Established in 2001, Bank of Sydney is a growing retail bank that delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is to provide genuine value to our people, customers, communities and partners through our retail, business and trade finance products.
Working with us
A Bank of Sydney we’ve proudly created a culture of community and connection where our employees enjoy:
- Delivering customer delight and genuine value to our customers
- Thriving together with passionate, like-minded peers
- Developing their skills to achieve excellence in everything
- Engaging in professional, community and social events
- Being recognised by their peers and rewarded for their efforts
- Financial benefits including discounted home loans
- Access to hundreds of online perks and discounts to counter the cost of living
- Heart-felt health and well-being resources, activities and support
About the role
We highly encourage applications from Lebanese-speaking candidates, as the ability to communicate with our Lebanese-speaking customers is highly valued in this role.
As the first point of contact for our customers our Customer Service Officers add genuine value to our customers through a range of simple and straightforward banking products and services. Based at our Bankstown Branch, you will be reporting to one of our passionate Customer Service Managers. You may also be required to work from our other branch locations from time-to-time based on our business needs. Responsibilities include:
- Greeting customers with a smile and enthusiasm, and pro-actively explores their needs
- Identifying potential product and service offerings to add genuine value
- Managing a client portfolio through a robust calling program
- Referring lending and other product or service opportunities to our retail and business bankers
- Creating a delightful customer experience to all our customers
- Resolving customer queries with simple and practical solutions
- Maintaining prudent records of every customer interaction through Salesforce
- Understanding and adhering to all policy, process, risk and compliance requirements
All about you
We’re looking for bright shining eyes! A passion for adding genuine value to our customers and our business is the key to success in this role. We’re looking for people who:
- Fluency in Lebanese language (written and spoken) is highly advantageous
- Are confident, with gravitas to pro-actively engage with customers
- The ability to quickly explore and identify customer needs
- Seize the moment and use their initiative to suggest value-add options to customers
- Have a growth mindset to drive referrals through to our sales teams
- Are connected to community to prospect new customers
- Have a genuine passion to deliver customer delight
- Previous customer service and sales experience essential
Are you with us? - apply now!
Requirements
Apply
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.