Customer Service Officer
- Handle customer enquiries by phone and email, resolve concerns and provide account, product and service information.
- Process orders, bookings and service requests, maintain customer records and complete accurate data entry.
- Coordinate requests with internal teams and provide general administrative support in a full-time, weekday role.
Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer-focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.
Perks:
- $38.88 per hour
- Full-time hours, Monday to Friday - no weekends!
- Start times between 7:30am and 8:30am.
- Opportunity for career growth
About the role:
- Respond to customer enquiries via phone and email.
- Process customer orders, bookings and service requests accurately.
- Assist with account enquiries and provide product and service information.
- Resolve customer concerns and escalate enquiries where required.
- Maintain accurate customer records and update internal systems.
- Liaise with internal teams to coordinate customer requests.
- Complete data entry and general administrative duties.
About you:
- Previous experience in customer service, administration or phone-based support.
- Strong verbal and written communication skills.
- Confident computer skills and the ability to learn new systems.
- High attention to detail and accurate data entry skills.
- Ability to manage competing priorities in a busy environment.
- A reliable, customer-focused approach and a willingness to assist the team.
- Reliable transport to and from Lytton.
- Willingness to complete a police check, pre-employment medical and drug and alcohol screening.
If you enjoy helping customers and keeping things organised, we would love to hear from you! Click Apply Now and we will be in contact.
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