Customer Service Representative - Bowral
- Provide excellent customer service and support to IMB customers.
- Handle cash transactions and administrative duties.
- Work collaboratively with the team to achieve branch goals.
- Supportive team environment with great career pathways
- Part-time opportunity, working within business hours with no weekends
- Banking experience not required, excellent training provided
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week, working afternoon shifts Tuesday-Friday (6 hours each day) at our Bowral branch.
About the role
- Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Branch Manager and team to collectively achieve the goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
- Experience in customer service, in any industry, and an interest in financial services
- Available for afternoon shifts Tuesday to Friday
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel within the region as required for training or staff relief.
About IMB
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB Benefits include:
- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.
To apply, follow the prompts. Applications extended until 4 October 2026. For further information, please send your enquiries to imb.careers@imb.com.au. Please note that email applications are not accepted.
Code: #1
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.