Customer Service Representative - Logistics
- Respond to customer enquiries by phone and email, providing updates on deliveries and resolving service issues.
- Coordinate with drivers, warehouse teams and transport operations to keep deliveries moving smoothly.
- Maintain accurate records and build positive relationships with customers and internal stakeholders.
- Immediate start available | Erskine Park Location
- Multiple opportunities available | $39ph
- Modern office environment with career development opportunities
About the Opportunity
Looking for a role where no two days are the same? We are partnering with a well-established global transport and logistics organisation that is continuing to grow its operations and expand its customer service team.
Based in a brand-new, modern office in Erskine Park, these roles offer the opportunity to join a busy and supportive team at the heart of the transport and logistics operation.
You will play an important role in keeping deliveries moving, customers informed and service issues resolved. Whether you come from a customer service, call centre, transport or logistics background, this is a great opportunity to build your experience within a global organisation and develop your career.
The Role
Working in a fast-paced environment, you will be responsible for managing customer enquiries and coordinating with internal operations teams to ensure deliveries run smoothly and customers receive a high level of service. You will enjoy working in a busy environment, have a natural customer service focus and be confident communicating with a variety of people.
Key responsibilities include:
- Responding to customer enquiries via phone and email, providing timely and helpful solutions.
- Coordinating delivery schedules and keeping customers updated on shipment progress.
- Liaising with drivers, warehouse teams and transport operations to support smooth delivery processes.
- Investigating and resolving delivery delays, service issues and customer concerns.
- Monitoring freight movements and communicating updates to customers.
- Maintaining accurate documentation and updating internal systems.
- Building positive relationships with customers and internal stakeholders.
To be successful, you will bring:
- Previous experience in customer service, call centre, administration, logistics or operations.
- Strong verbal and written communication skills.
- A proactive approach to problem-solving and resolving customer enquiries.
- The ability to manage competing priorities and work effectively under pressure.
- Excellent attention to detail and organisational skills.
- Confidence using Microsoft Office and various computer systems.
- A positive, reliable and team-oriented attitude.
Experience within transport or logistics would be an advantage, but is not essential. A willingness to learn and a genuine interest in customer service are just as important.
What's in It for You?
- The opportunity to join a world class, global transport and logistics organisation.
- Multiple vacancies available, creating opportunities to join an expanding team.
- Monday to Friday working hours, with no weekend shifts.
- Work from a brand-new office with modern facilities.
- A supportive team environment with opportunities to learn and develop.
- Exposure to the transport and logistics industry, with potential for future career progression.
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted.
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