Customer Service Supervisor
- Lead the customer service function and manage day-to-day operations.
- Coordinate workflow and manage escalations to ensure exceptional service.
- Support customer enquiries and order processing while driving service outcomes.
Permanent Full-Time | Competitive Salary
Your new company
Join a well-established organisation operating within the industrial and wholesale distribution sector, supplying products to customers across construction, infrastructure and manufacturing markets. Known for its strong reputation and customer-focused approach, the business is seeking a hands-on leader to support its Brisbane branch.
Your new role
As the Customer Service Supervisor, you will lead the day-to-day customer service function while remaining actively involved in customer enquiries and order processing. Working closely with the State Manager, internal sales and warehouse teams, you will coordinate workflow, manage escalations, monitor orders and backorders, and ensure customers receive exceptional service from enquiry through to delivery.
Key responsibilities include:
- Coordinating daily customer service activities and team priorities
- Supporting customer enquiries and order processing as required
- Managing escalated customer issues through to resolution
- Monitoring orders, deliveries and backorders
- Providing day-to-day leadership and support to the customer service team
- Working closely with warehouse and operations teams to drive service outcomes
- Maintaining accurate information within the ERP system and identifying process improvements
What you'll need to succeed
To be successful in this role, you will bring:
- Previous experience leading or coordinating a customer service, internal sales or order processing team
- Strong B2B customer service experience within industrial, manufacturing, wholesale or distribution environments
- A hands-on leadership style and willingness to lead from the front
- Experience managing customer escalations and delivery challenges
- Strong organisational, communication and problem-solving skills
- ERP or order management system experience
- The ability to prioritise competing demands in a fast-paced environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dervla O'Neill now.
#3022473
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