Desktop Support Officer

Exclaim IT

Brisbane QLD 4000

Contract

~$70k - $90k(Estimated)

QLD Government environment exposure

Information Technology Help Desk & IT Support

KEY POINTS WE FOUND

Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365.
Resolve incidents and service requests via an ITSM tool (ServiceNow).
Support laptop/desktop/mobile setup, builds, swaps, and peripheral support.

Location: Brisbane City, QLD
Type: Contract
Job #18821

About the role

Put your technical skills to work in a busy government ICT team! Help staff stay connected through reliable desktop support across Windows and Microsoft 365 environments.

Key Responsibilities

Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365
Resolve incidents and service requests via an ITSM tool (ServiceNow) with clear notes and outcomes
Support laptop/desktop/mobile setup, builds, swaps, and peripheral support (printers, meeting rooms, AV)
Assist with endpoint deployment and device compliance across enterprise platforms (Intune/SCCM)
Escalate issues with strong triage, prioritisation, and customer updates

Highly desirable criteria

Recent experience in a Government or large enterprise ICT environment
Strong troubleshooting across Windows 10/11, Microsoft 365, and common end-user apps
Experience with ServiceNow (or similar ITSM tool) within ITIL/SLA-driven support

Desirable criteria

Exposure to Intune and/or SCCM / Microsoft Endpoint Configuration Manager
Working knowledge of networking basics (TCP/IP, DNS, DHCP, LAN/WAN)

Skills and experience

Confident communicator with a customer-first approach
Analytical mindset and calm under pressure
On-site availability for Maroochydore (occasional local travel may apply)

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at mur@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.

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Skills

0 of 12 matched

Analytical thinkingCalm under pressureCustomer serviceDevice support (laptops/desktops/mobile/ peripherals)Endpoint deployment (intune/sccm)ItsmMicrosoft 365Networking basics (tcp/ip, dns, dhcp, lan/wan)On-site availability (brisbane/maroochydore)ServicenowTroubleshootingWindows 10/11

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