Customer Service Officer
- Provide exceptional guest experience in person and over the phone.
- Conduct tours of the centre to convert prospective members to ongoing subscriptions.
- Process memberships and maintain accurate data entry.
QLD, Gympie Aquatic Recreation Centre - Gympie 4570
QLD, Gympie Aquatic Recreation Centre - Gympie 4570
- Free facility access
- Employed position with ongoing mentoring opportunities
- Future growth opportunities within Belgravia Leisure
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
About the Role
Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.
Key accountabilities include:
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- Possess a current and informed knowledge of all centre services and activities
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values
About You
- With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
- You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
- You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
- The successful candidate must be available to work weekends.
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!
Simply complete the application process by clicking the Apply Now button and we’ll be in touch.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:
- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
- Allowing a short video submission describing their application for the job
- Allowing a support person during an interview
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
https://belgraviagroup.com.au/childsafe#statement
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Skills
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