Internal Account Manager/Customer Service
- Manage a portfolio of existing accounts and act as a key point of contact throughout the customer journey.
- Handle quotes and enquiries, process and track orders, and coordinate with production and suppliers.
- Identify upsell and cross-sell opportunities within existing accounts.
- Competitive Salary
- Workflow management, existing accounts
- Technical Print (Digital/Offset etc.) or Packaging knowledge valued
Industry: Packaging / Manufacturing
The Opportunity We’re working with an established packaging business looking for an Internal Account Manager to join their team. This is a great opportunity for someone who knows the packaging world and enjoys building strong customer relationships, coordinating jobs and keeping everything running smoothly behind the scenes.
This isn’t a heavy new-business sales role. You’ll be focused on looking after existing customers, managing enquiries and orders, and working closely with production, estimating, sales and other internal teams to make sure customers receive the right solution, on time.
The Role
You’ll manage a portfolio of existing accounts and act as a key point of contact throughout the customer journey. Day to day, you’ll be handling quotes and enquiries, processing and tracking orders, coordinating with production and suppliers, managing timelines and keeping customers updated.
You’ll also have the opportunity to identify upsell and cross-sell opportunities within existing accounts, helping grow relationships organically rather than spending your day cold calling.
What We’re Looking For Ideally, you’ll already have experience within packaging, print or a closely related manufacturing environment and understand how jobs move from initial enquiry through quoting, artwork, production and delivery.
Experience across areas such as cartons, corrugated, labels, flexible packaging or other printed packaging products would be highly regarded.
You’ll be someone who is naturally organised, confident speaking with customers and comfortable juggling multiple jobs at once. Strong attention to detail is important, as is the ability to communicate effectively with both customers and internal production teams.
What’s On Offer
This is a great opportunity for someone who enjoys the relationship side of account management but doesn’t necessarily want to be out on the road chasing new business.
You’ll join an established packaging business with a strong existing customer base, a supportive team and plenty of opportunity to build your packaging knowledge and develop your career.
Interested? Apply now for a confidential discussion.
Consultant
***********************
Reference number: *******
Profession:SalesInternal Account Manager
Company: JPS Recruitment
Date posted: 1st Oct, 2026
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