Administration Assistant
- Provide administrative support at Solargain’s Malaga Operations, including answering enquiries, preparing job documentation and managing orders, invoices and purchase orders.
- Liaise with customers and plumbers, process warranty claims and payments, and follow up customer accounts and outstanding balances.
- Maintain accurate records and ensure STC incentive documentation is complete, timely and compliant with regulatory requirements.
Solargain is a dynamic and professional organisation specialising in the suplly and installation of solar PV, energy storage systems and solar hot water systems. We are a leading national company helping Australians to clean and renewable life.
Based at our Malaga Operations, a great amount of flexibility to be able to take on a number of different tasks at once is required. You should be an effective problem solver with great attention to detail, have a proactive approach and be a real team player who thrives being in an open team environment.
Duties
- Liaising with customers and plumbers in relation to equipment supply and job requirements;
- Answering phones and handling queries;
- Generating sales orders and converting into invoices;
- Preparation of job folders;
- Raising and receipting of purchases orders;
- Processing credit card payments over the phone;
- Warranty claims lodgement;
- Ensuring all relevant job documentation has been received, is accurate and uploaded to relevant systems.
- Ensure that incentive documentation for STCs is returned complete, accurate and in a timely manner and in line with the regulatory requirements;
- Ensuring that customer accounts are in line with their credit terms, including following up outstanding balances and escalating where required;
- Other Administrative duties as required.
Skills & Experience
- Minimum 5 years of experience in a similar role,
- Advanced MS office skills including Word and Excel,
- Strong attention to detail,
- Ability to use initiative and work under pressure,
- Self-motivated and can work with minimum direction and supervision,
- Professional, mature, and friendly approach,
- Ability to effectively prioritise conflicting tasks,
- Ability to communicate concisely and effectively.
- Demonstrated experience in the use of ERP systems (MYOB EXO preferred),
Requirements
- Drivers Licence,
- Successful applicants will hold a current police clearance or be able to provide one within one month of commencing employment,
- The position is open to Australian citizens and/or persons that have a legal, valid right to work in Australia.
Culture
Solargain is 100% Australian owned family business. We are committed to providing a safe, meaningful, and inclusive culture where our people feel like family. We encourage you to develop your career in an exciting industry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions.
Solargain is an equal opportunity employer supporting diversity in the workforce.
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