Diagnostics & Quick Services Technician
- Diagnose and assess mechanical and quartz watches, carrying out battery replacements, water resistance tests and minor repairs.
- Perform quality control checks, record repairs and workflow updates in SAP, and support customer service teams with technical advice and while-you-wait services.
- Maintain workshop standards and contribute to quality, productivity and continuous improvement initiatives.
Join the World of Precision Timekeeping
We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne.
In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.
About the Role
Reporting to the Team Leader, Diagnostics & QC, you will:
- Diagnose and assess mechanical and quartz watches
- Perform battery replacements, water resistance tests and minor repairs
- Identify service requirements and evaluate watch condition
- Conduct quality control checks to meet brand standards
- Record diagnostics, repairs and workflow updates in SAP
- Provide technical support to customer service teams
- Assist customers with while-you-wait services
- Maintain workshop tools, equipment and housekeeping standards
- Support continuous improvement and workshop excellence initiatives
What You'll Bring
We're looking for someone who has:
- Strong attention to detail and manual dexterity
- Experience with precision products, repairs or diagnostics
- Excellent organisational and time management skills
- Confidence using computer systems and data entry tools
- A commitment to quality, productivity and continuous improvement
- Strong communication and teamwork skills
- Experience in service, repair, technical or manufacturing environments preferred
- An interest in watches, luxury products or mechanical craftsmanship
Why Join Us?
- Work with prestigious international watch brands
- Become part of a highly skilled technical workshop team
- Receive ongoing training and development
- Join an organisation committed to quality, precision and customer satisfaction
- Enjoy a collaborative and professional working environment
Apply Now
If you take pride in quality workmanship, enjoy problem solving, and have a keen eye for detail, we'd love to hear from you.
Apply today and become part of a team dedicated to keeping exceptional timepieces performing at their best.
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