Case Manager - Transitional Recovery Program

We are looking for Case Manager - Transitional Recovery Program  

Role Type: Full-Time Position (Monday to Friday - 8:30am - 4:30pm)
Location: Sunshine Coast  - QLD
Remuneration: $81,608- $87,510 PA + Super + Salary packaging + Access to Staff discounts

About The Role:
Located on the Sunshine Coast, our Graceville Centre provides support to individuals living with a disability and/or mental illness. All Graceville services are conducted by working with individuals in a strength based and recovery focused framework. Graceville Centre operates seven programs that provide support to clients either on site or in their own homes. We are a growing service and regularly have internal opportunities for career growth.

As a Case Manager within the Transitional Recovery Program, you will work directly with individuals living with mental health  conditions, using evidence-based practices to empower them to live independently, maintain wellness, and enhance their overall quality of life.

Key Responsibilities:

• Deliver comprehensive case management to support individuals to achieve their goals.
• Apply Evidence-Based Practice principles in the assessment, development, and implementation of person-centered support plans to achieve measurable outcomes.
• Conduct regular reviews of client’s plans, ensuring progress is monitored, documented, and adjusted according to their needs and goals.
• Foster an empowering environment that promotes positive behaviour, skill development, learning, and independence.
• Collaborate and communicate effectively with multidisciplinary teams, families and carers, and community stakeholders to ensure coordinated care.
• Maintain accurate and confidential documentation in compliance with organisational and legal standards.

About You:
The successful applicant will be a highly skilled and qualified professional with demonstrated experience in evidence-based case management and a commitment to empowering individuals living with disability and/or mental illness.

Essential Criteria:

• Tertiary qualification in a relevant Human Services discipline, or current enrolment in a relevant program.  Equivalent relevant experience may also be considered.
• Proven experience within the Community Services sector demonstrating strong client-focused and evidence-based practice skills.
• Exceptional interpersonal and communication abilities, with the capacity to build effective, respectful relationships with clients, families, and multidisciplinary teams.
• Strong analytical and decision-making skills, with the ability to assess complex situations and implement practical, evidence-informed solutions.
• Ability to perform effectively in a dynamic, fast-paced environment, managing competing priorities while maintaining service quality and professionalism.
• Proficiency in Microsoft Outlook, Excel, and Word, and confidence using mobile applications to support case management and reporting requirements.
• Must hold and maintain a valid Working with Children Check (Blue Card), NDIS Worker Screening Clearance, and a current Australian Driver’s Licence.

Why You’ll Love Working With Us:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 25 sites. 

How To Apply:

To apply for the role, please attach a cover letter, your current resume, complete the application form and the questions below. For a confidential discussion please contact Tunisia Nathan on ph. 07 5441 4682 or email tunisia.nathan@lutheranservices.org.au . To view the position description please  click here.

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