IT Service Delivery & Technical Operations Manager
- Oversee daily IT service delivery ensuring systems are stable and secure.
- Provide level 2/3 technical support and manage incident resolution.
- Collaborate with business leaders to implement secure technical solutions.
Keep systems secure. Keep things running. Keep people connected.
At Affinity Education Group (AEG), we know that great technology underpins everything we do. We’re looking for an experienced IT Service Delivery & Technical Operations Manager to ensure our IT services run reliably, securely and efficiently — empowering our teams to deliver outstanding experiences every day.
In this full-time role, you'll combine technical hands-on expertise, service management, and vendor coordination to maintain a secure and high-performing IT environment. You’ll be part of a values-driven organisation that thrives on collaboration, continuous improvement and real impact.
What You’ll Do
- Oversee daily IT service delivery — keeping systems stable, secure and fit for purpose.
- Provide level 2/3 technical support and perform hands-on administration across servers, networks, cloud platforms and endpoints.
- Manage backups, patching, monitoring and incident resolution while driving automation and simplification.
- Lead day-to-day cybersecurity operations, implement security controls, and respond to incidents.
- Collaborate with business leaders to translate needs into practical, secure technical solutions.
- Manage third-party providers and ensure vendors meet service and security expectations.
- Contribute to disaster recovery planning, operational documentation and continuous improvement initiatives.
What You’ll Bring
- 5+ years’ experience in IT operations, service delivery or systems engineering.
- Strong technical background across Microsoft 365 (Entra, Exchange, Intune, Defender), Azure or AWS, networking (firewalls, VPNs, DNS, routing), and endpoint management.
- Hands-on cybersecurity experience, including vulnerability management and implementation of security controls.
- Solid problem-solving, documentation and communication skills — with the ability to explain complex concepts clearly.
- Proven ability to manage competing priorities, support projects, and improve systems and processes.
- Calm, analytical approach with a focus on reliability, performance and safety.
Why Choose Affinity?
When you join AEG, you become part of a community united by shared values — collaboration, professionalism and “serious fun.” At Affinity, we go above and beyond to create spaces where people can shine and grow.
Here’s what you’ll enjoy:
- Work From Home one day a week for better balance and flexibility.
- A collaborative team culture where your expertise genuinely matters.
- Opportunities for professional growth and advancement.
- The chance to make a real impact in a national organisation that values innovation and people.
Our Commitment
At Affinity Education, child safety is everyone’s responsibility. We’re deeply committed to the safety, rights and wellbeing of all children and operate with a zero-tolerance approach to harm and abuse.
Ready to Lead From the Front?
If you’re ready to take ownership of service delivery, elevate technical operations and build a strong, secure IT environment, we’d love to hear from you. Apply today and grow with Affinity Education Group.
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