Program Support Lead

Lead a small team within Icon Water's evolving IPMO, supporting projects that help deliver essential services across the ACT.

HorizonOne are excited to be partnering with Icon Water to recruit new team members into their Infrastructure Delivery Group. 

About Icon Water

Wholly owned by the ACT Government, Icon Water has delivered essential services to Canberra for over 100 years. While primarily a water and sewerage provider, it also invests in electricity and gas through private partnerships, operating across both government and commercial sectors. Icon Water is focused on sustainability, playing a key role in addressing climate change, protecting the environment, and achieving net zero emissions by 2045.

Serving approximately 190,000 customers, the business manages over $3.2 billion in assets—including dams, treatment plants, reservoirs, and networks of mains and pumps—and generates around $490 million in annual revenue.

As the organisation continues to invest in its project delivery capability, the Integrated Program Management Office (IPMO) provides an enabling function to support project and program delivery across the business.

The Opportunity

This newly created Program Support Lead position has been established as part of that evolution and is offered as a two-year fixed-term contract with potential to transition into an ongoing role.

Joining the IPMO at a pivotal time, you will play a key role in its next phase of growth as it expands its support across a program made up predominantly of capital works and infrastructure projects. With a new project management system just implemented and a strong focus on capability uplift, this is an opportunity to contribute to meaningful change while helping shape the future direction of the function.

The Role

As Program Support Lead, you will lead a small team of Program Support Officers while acting as a trusted business partner across Icon Water’s project and program environment. Working across a portfolio that is predominantly capital works and infrastructure, you will lead governance, reporting and assurance activities and advise project managers on their delivery.

Key areas of focus will include:

• Leading the regular monthly cycles and cadences, including Investment Review Committee submissions (including quality assurance of papers for executive level, supporting meetings and tracking actions through to completion) and end-of-month reporting (including forecasting and data refresh processes to ensure project information is accurate, timely and useful)
• Coaching and developing two direct reports (Program Support Officers), including workload planning, day-to-day supervision and capability uplift
• Providing quality assurance across project documentation, templates, reporting inputs and committee papers
• Advising and supporting project managers to understand and apply Icon Water’s Investment Planning and Delivery framework
• Facilitating lessons learnt sessions, project reviews, workshops and information sessions
• Building strong relationships across the business and helping stakeholders engage effectively with PMO processes
• Contributing continual improvement of Icon Water’s Investment Planning and Delivery framework as well as process refinement, template uplift, reporting improvements and system transition activity

The Ideal Person

You are an experienced PMO professional with a strong background in project and program governance, including supporting executive-level governance forums, who thrives in complex environments.

You bring proven experience leading and developing teams, with a supportive approach that recognises how each person works best, alongside strong stakeholder engagement skills and the ability to balance attention to detail with a practical, solutions-focused approach.

Comfortable working through ambiguity, you know how to build relationships, influence outcomes and guide project managers to deliver successfully.

Experience within capital works, infrastructure, utilities, engineering or government environments will be highly regarded, as will a tertiary qualification in Project Management or a related discipline.

Salary / Rate

This role is being offered as full-time 2-year fixed term engagement with the potential to become permanent.

The salary band starts at $152,273 + 15% Super.

This role is based in Canberra, with an expectation of regular attendance in the office to support collaboration. Some flexibility may be available depending on business needs.

In addition to an attractive remuneration package, Icon Water offers a range of benefits, including career development opportunities, health and wellbeing initiatives, and salary sacrifice options.