Customer Engagement Specialist

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business.

Role Type: Permanent
Role Location: 17/111 Eagle Street, Brisbane QLD 4000 
Work Hours: Full Time (40 Hours/week)

What will your day look like?

This role is accountable for:

 
• Actively pursuing existing small business customer leads
• Providing high quality customer service and solutioning to a wide portfolio of small business customers
• Applying a broad understanding of product application
• Building and maintaining a strong internal network
• Meeting and exceeding performance targets
• Outbound leads-based calling to existing and new small business customers
• Referrals to specialist teams 

What will you bring?

The ‘must have ’ knowledge, skills and experience (KSE) the role requires are:

 
• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
• Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies. 

Job Posting End Date

, 11.59pm, (Melbourne Australia)