Motel Manager
- Lead and manage the motel operations and staff.
- Ensure exceptional customer service and resolve guest issues promptly.
- Maintain health and safety standards while managing accounts and cash.
SRI GOURI PTY LTD T/as The Presidential Accommodation with fine restaurant is located on the Jubilee hwy at Mount Gambier . A country accommodation, the location is prime position for those interested in fishing and boating, or exploring what regional SA has to offer.
Our Motel Manager is a leader of our business, and is trusted by the local and visiting community. We are looking for someone available to work full-time (38 hours per week) to provide the best service to our customers.
Position Requirements/Skills:
The desired applicant will have all of the following skills;
● Great team leadership
● Exceptional customer service
● Ability to listen to customers and fix any issues
● Ability to problem solve and think quickly
● Experience training and supervising staff
Duties and Responsibilities:
The responsibilities of the Motel Manager include;
● Supervising Front Office staff, including Front Desk, Night Auditors
● Ensuring a high level of customer service is maintained at all times
● Assisting with scheduling of Front Office staff to ensure busy periods are covered adequately
● Troubleshooting all guest issues
● Processing compensation issues
● Communicating with housekeeping, owners, and central reservations departments
● Liaising with third parties as required
● Assisting with the coordination of organisation of Front Office information and administrative tasks
● Undertaking of the village layout, and provide directions when necessary
● Supplying guests with all information that they need to be able to enjoy their stay
● Maintaining health and safety standards and emergency procedures
● Safely manage the accounts and cash
● Maintaining the cleanliness and tidiness of the premise
● Forwarding all bills and account summaries to the accountant and owner
About you:
You should have 3 years experience working in customer service and leading teams. Motel or hotel management is deemed favourable. You must be willing to live and work in a regional area.
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