Account Manager

• Join a growing logistics business backed by major investment and expansion.

About Our Client

Our client is a well-established and rapidly expanding logistics and fulfilment provider with a strong footprint. Following continued investment in warehousing capabilities and customer solutions, they are seeking an experienced Account Manager to support and grow a portfolio of key customers across their contract logistics and fulfilment operations.With a customer-first culture and a reputation for operational excellence, this business offers a dynamic environment where employees are empowered to make an impact and contribute to long-term customer success.

Job Description

Reporting to the leadership team, you will be responsible for managing a portfolio of strategic customer accounts while acting as the key liaison between customers and operational teams.Key responsibilities include:

• Building and maintaining strong relationships with key customer stakeholders.
• Conducting regular client meetings, reviews and business updates.
• Acting as the primary escalation point for operational and service-related issues.
• Managing customer on boarding and implementation activities.
• Ensuring KPI, SLA and service commitments are consistently achieved.
• Identifying opportunities for account growth and continuous improvement initiatives.
• Preparing customer presentations, business reviews and proposals.
• Collaborating closely with warehousing, transport and customer service teams to ensure successful account delivery.
• Managing scope-of-work discussions and driving customer retention.
• Maintaining accurate account plans, forecasts and CRM updates.

The Successful Applicant

To be successful in this role, you will bring:

• Proven Account Management experience within logistics, 3PL, contract logistics, freight forwarding, warehousing, eCommerce fulfilment or supply chain environments.
• Strong stakeholder engagement skills with the ability to influence at multiple levels.
• Experience managing customer relationships in operationally complex environments.
• Excellent presentation, communication and relationship-building capabilities.
• Comfortable presenting to senior stakeholders including General Managers and business leaders.
• Strong commercial acumen and a customer-centric mindset.
• Experience creating customer presentations, proposals and business reviews.
• The ability to navigate service challenges while maintaining positive customer relationships.
• A collaborative approach with the confidence to challenge constructively when required.

What's on Offer

• Salary package of up to $85,000 + Super.
• Join a growing business with significant investment and expansion plans.
• Broad exposure across logistics, warehousing and fulfilment operations.
• Opportunity to work with key customers and senior decision-makers.
• Supportive leadership team and clear business growth trajectory.
• Streamlined interview process with a maximum of two stages.

This is primarily an Account Management position focused on customer retention, relationship development and service excellence rather than a pure new business sales role.