Level 2 Support Engineer
- Provide remote and on-site support to clients.
- Handle complex issues escalated from Level 1 support.
- Ensure timely resolution and maintain high customer satisfaction.
Level 2 Support Engineer | MSP experience required
Your new company
An exciting new opportunity is available for a Level 2 Service Desk Engineer at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development.
Your new role
In your new role, you will be responsible for providing remote and on-site support to organisation's clients. You will handle more complex issues that have been escalated from Level 1 support, ensuring timely resolution and maintaining high customer satisfaction.
What you'll need to succeed
Previous Managed Service Provider (MSP) experience is highly desirable. Previous experience providing Level 2/3 support in an MS environment Sound knowledge of MS Windows OS and MacOS, Microsoft 365, Office Suite, AD, Printing technology, AV products, Cyber and Networking products, and mobile devices (iOS & Android). Support Microsoft365 environment including Office apps, Exchange, Identity, Endpoint Manager, Security, SharePoint, and others. Ability to troubleshoot and resolve more complex technical issues and provide guidance to Level 1 support staff.What you'll get in return
Competitive salary and benefits packageOpportunities for career growth and advancementSupportive and inclusive work cultureTraining and development programsCollaborative and team-oriented environmentRecognition and rewards for outstanding performanceModern and well-equipped office facilitiesDiverse and challenging projectsOpportunities to work on cutting-edge technologiesWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.
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