SYSTEMS/BUSINESS ANALYST
- Support, analyse and improve business and information systems.
- Collaborate with management and operational teams to enhance service delivery.
- Design practical system solutions to improve efficiency and compliance.
About Aspiring Futures SA
Aspiring Futures SA is a South Australian disability services provider committed to delivering high-quality, person-centred support to people with disability and complex needs. We provide a range of NDIS services including Supported Independent Living, accommodation support, community participation and other tailored support services.
As our organisation continues to grow, we are seeking an experienced and motivated Systems/business Analyst to support, analyse and improve our business and information systems. The successful applicant will work closely with management and operational teams to ensure our systems effectively support participant services, workforce management, compliance, reporting and day-to-day business operations.
About the Role
The Systems/Business Analyst will be responsible for reviewing existing business processes and information systems, identifying operational and technology requirements, and designing practical system solutions that improve efficiency, accuracy, security and service delivery.
The position will work across different areas of the organisation to understand business requirements and ensure our technology systems appropriately support NDIS participant management, staff rostering, service delivery, documentation, reporting and organisational compliance.
Key Duties and Responsibilities
The successful applicant will be required to:
- Analyse existing business processes, workflows and information systems to identify operational requirements, system limitations and opportunities for improvement.
- Consult with management, service coordinators, administration staff and other users to identify and document business and system requirements.
- Evaluate existing participant management, CRM, rostering, workforce management and administrative systems used within the organisation.
- Develop functional specifications and system requirements for new or upgraded information systems.
- Design and recommend system solutions that improve participant record management, staff rostering, service documentation, incident reporting, compliance monitoring and internal communication.
- Analyse the interaction and information flow between participant management, rostering, payroll, finance, HR and reporting systems.
- Assist with the implementation, configuration and integration of new software applications and business systems.
- Develop system models, workflows, process maps and functional documentation to clearly describe business and system requirements.
- Coordinate system testing, including preparing test plans, conducting user acceptance testing and identifying and resolving system issues before implementation.
- Monitor the performance and effectiveness of existing systems and recommend modifications or improvements where required.
- Investigate system problems, analyse their causes and work with software providers or relevant IT personnel to implement appropriate solutions.
- Assist in developing automated reports and dashboards to support management with workforce planning, participant service monitoring, operational performance and compliance reporting.
- Review data collection and reporting processes to improve the accuracy, consistency and availability of organisational information.
- Assist in developing system controls and procedures to protect confidential participant, employee and organisational information.
- Ensure system processes appropriately support privacy, security, record-keeping and NDIS-related operational requirements.
- Prepare system documentation, procedures, user guides and technical specifications for implemented systems and processes.
- Provide system guidance and training to staff to ensure new and existing systems are used effectively.
- Liaise with external software vendors, IT service providers and other stakeholders regarding system upgrades, integrations and technical requirements.
- Maintain knowledge of emerging technologies and recommend suitable digital solutions that can improve operational efficiency and quality of service delivery.
- Support continuous improvement initiatives through the effective use of technology and business information systems.
Qualifications and Experience
To be considered for this position, applicants should have:
- A relevant Bachelor degree or higher qualification in Information Technology, Information Systems, Computer Science, Business Information Systems or a closely related field.
- A minimum of two (2) years of relevant professional experience as a Systems Analyst, Business Systems Analyst or in a closely related systems analysis role.
- Demonstrated experience analysing business processes and translating business requirements into practical system solutions.
- Experience in system analysis, requirements gathering, process mapping, system implementation and testing.
- Experience working with CRM, workforce management, rostering, participant/client management or similar business systems will be highly regarded.
- Strong understanding of databases, system integration, reporting and information management.
- Good understanding of data privacy, information security and system access controls.
- Strong analytical, problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to prepare clear system specifications, process documentation and user procedures.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to manage competing priorities and work both independently and collaboratively.
Desirable
Experience working with information systems within the NDIS, disability, healthcare, community services or care services sector will be highly regarded.
What We Offer
- Full-time employment with a growing South Australian organisation.
- Opportunity to contribute to the digital and operational development of an established NDIS service provider.
- Supportive and professional working environment.
- Opportunity to work across a broad range of business systems and improvement projects.
- Professional development and career growth opportunities.
How to Apply
Applicants are invited to submit their resume and cover letter outlining their relevant qualifications, systems analysis experience and suitability for the position.
Only applicants who meet the required qualifications and experience criteria will be considered for the position.
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