Customer Metering Services Officer

Customer Metering Services Officer for a Local Government Organisation until January 16th 2027

Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit a Customer Metering Services Officer for a temporary contract until January 16th 2027.

Your new role

As a Customer Metering Services Officer, you will provide efficient, effective, and confidential administrative and operational support for the delivery of customer metering services across both field and office environments. You will assist in the accurate management of metering activities by supporting meter investigations, customer enquiries, data validation, records management, workflow monitoring, and the identification and resolution of metering issues to ensure accurate billing outcomes and the protection of water revenue.

Key responsibilities include:

• Investigate and respond to customer enquiries and complaints relating to water consumption, meter readings, wastewater charges, and billing matters, delivering high-quality customer service through the customer's preferred communication channel.
• Provide accurate and reliable advice to residential, commercial, and wholesale customers regarding metering services, billing practices, charges, and applicable policies and procedures.
• Support revenue protection initiatives by validating meter data, investigating metering discrepancies, and working closely with internal teams, contractors, and delivery partners to ensure billing accuracy.
• Assess metering-related applications and requests, including water leak remissions and metered hydrant standpipe applications, ensuring decisions are made accurately and in accordance with relevant legislation and policies.
• Conduct quality assurance activities, maintain accurate records and documentation, and monitor metering and billing processes to support compliance, operational performance, and customer confidence.
• Contribute to continuous improvement initiatives by supporting system enhancements, smart metering projects, process reviews, and the development of procedures that improve service delivery, efficiency, and billing accuracy.

What you'll need to succeed

To be successful in this role, you will demonstrate:

• High attention to detail and data accuracy, demonstrated through managing financial and operational records, maintaining compliance with policies and procedures, validating information, and consistently delivering accurate outcomes in high-volume environments.
• Exceptional customer service and stakeholder engagement skills, with a proven ability to manage customer enquiries, complaints, and sensitive matters while building positive relationships and delivering practical, solution-focused outcomes.
• Well-developed time management and organisational skills, with the ability to prioritise competing workloads, meet deadlines, manage multiple tasks simultaneously, and maintain quality standards under pressure.
• Advanced systems and administration experience, including proficiency in Microsoft Office applications, strong computer literacy, accurate data entry skills, and the ability to quickly learn and adapt to new systems, processes, and technologies.
• Able to meet any vaccination requirements.
• Meeting the requirements of holding a valid Blue Card

What you'll get in return

This role offers you an hourly rate of $44.99p/h + super, an opportunity to progress your career with a Local Government organisation.

What you need to do now

If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV to Rachel.Ware@Hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.