Care Partner

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive tailored, person-centred support.

About the role:

This is a Permanent Full-Time opportunity offering flexibility and a great work-life balance.

• Flexible work hours: 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday
•  Attractive remuneration -$45.56 per hour plus superannuation
• Hybrid work model – Combining office days, client visits and work from home opportunities
• Supporting Support at Home (SAH) customers

Key Accountabilities:

•  Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and escalate customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You’ll Bring:

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers
• Relevant qualifications in Community Services, Aged Care or related discipline (Certificate IV or Diploma desirable)

Staying Safe During Your Job Search

Australian Unity is committed to protecting candidates from recruitment scams.

Please be aware that:

• Australian Unity will never ask you to pay a fee to apply for a role or secure employment.
• We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.
• Australian Unity employees will only communicate with you using an @australianunity.com.au email address.
• All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.

If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan