Technical Business Analyst

About Emergence

Emergence is an award-winning specialist underwriting agency focused on protecting businesses against technology and cyber risks. With operations across Australia, New Zealand and the United States, we’re growing our business and building the capability to support an increasingly international operation.

About the role

We’re looking for an early-career Technical Business Analyst to help support and improve the technology platforms that keep our business moving.

You’ll work across insurance platforms, Microsoft Dynamics 365, Power Apps and AI platforms. You’ll gather requirements from people across the business, help translate them into practical system changes, and support the platforms through configuration, testing and ongoing improvement.

This is a full-time hands-on role with a broad scope. You’ll work closely with our technology team and business stakeholders, with the opportunity to build your technical and business analysis skills as Emergence grows.

Key responsibilities

In this role, you will:

• Translate business requirements into technical solutions across insurance platforms, Dynamics 365, Power Apps and AI platforms.
• Prioritise and manage support and platform backlogs, working with stakeholders to track and progress requests.
• Gather and document concise, accurate business and technical requirements.
• Translate requirements into functional specifications, user stories and process flows.
• Analyse current and future state processes to identify opportunities for automation and improvement.
• Configure, maintain and support insurance policy administration systems.
• Configure, maintain and support low-code and no-code platforms.
• Assist with system integrations and help ensure data flows accurately between platforms.
• Facilitate user acceptance testing, training and post-implementation support.
• Maintain concise, accurate system documentation.
• Assist with the support of technology platforms across the business.
• Provide courteous, professional advice and guidance to internal and external stakeholders.
• Stay up to date with developments in technology and consider how they could support the business.

About you

You’re curious about how technology can solve business problems. You enjoy working through details, helping people explain what they need, and finding clear, practical ways to improve systems and processes.

This role could suit someone with early experience in business analysis, systems support, application administration, technology operations, testing or a related area. You don’t need to have worked with every platform listed; we’re interested in your core skills and your willingness to learn.

You’ll bring:

• Some experience in business analysis, systems support, platform administration or a related technology role.
• Strong written and verbal communication skills, with the ability to document requirements clearly.
• An organised, methodical approach to managing requests, tasks and documentation.
• Confidence working with stakeholders to understand problems and explain possible solutions.
• An interest in insurance systems, business applications, automation and AI.
• A practical approach to troubleshooting and supporting users.
• Adaptability and a willingness to learn new systems and technologies.

Exposure to insurance policy administration systems, Microsoft Dynamics 365, Power Apps, low-code or no-code platforms, integrations or AI tools would be helpful.

Why join Emergence?

• Learn and grow: ongoing mentoring and professional development, with exposure to a range of technology platforms.
• Hybrid working: three office days once established, plus a work-from-home technology allowance.
• Incentive opportunities: short- and long-term incentives, subject to eligibility and plan terms.
• Paid parental leave: up to 14 weeks.
• Everyday benefits: discounts on retail, travel and insurance products, regular social events, and a welcoming Sydney CBD office with snacks and refreshments.