Sales Development Representative

Role Objective:

Reporting to the Delivery Director, the SDR primarily works with the Account Leads and SDR Managers to ensure successful delivery of key campaigns, maintaining outstanding client satisfaction for the duration of the project. They will generate early-stage revenue opportunities on behalf of EngageTech’s customers, act as a strategic partner to assigned clients, consulting on lead generation, sales processes, and providing specialist industry insight. This is a pivotal role in managing the relationship between the Delivery unit and the Client, assisting the Accounts team to plan, execute and manage the client interface professionally at every stage of the project.

Key Responsibilities:

Job Accountabilities:

• Generate early-stage revenue opportunities on behalf of EngageTech’s customers within the B2B technology sector

• Act as a strategic delivery partner to assigned clients, providing insight on sales development strategy, pipeline health, and early-stage revenue generation

• Own the delivery strategy for assigned campaigns, working closely with Account Managers prior to launch and throughout execution

• Maintain high personal performance standards in pipeline and opportunity generation

• Review campaign performance to identify opportunities to improve productivity, quality, and conversion outcomes

• Implement feedback and coaching to drive measurable improvements in performance

• Proactively manage campaign risks, escalating issues early and providing clear recommendations

• Lead client meetings alongside Account Managers, contributing delivery insight and commercial context

• Maintain disciplined quality assurance standards across all assigned campaigns

• Ensure accurate tracking of activity, leads, and outcomes in CRM systems

• Facilitate post-campaign reviews to assess performance, ROI, and improvement opportunities

• Support broader delivery and revenue objectives across the business through performance

Competencies:

Customer Orientation -The ability to recognise both internal and external customers, the willingness to cooperate with them fully in order to help them achieve their objectives and the ability to engender this culture throughout the Sales team and influence other divisions

Achievement Orientation – The determination to set oneself and meet high standards, exceeding norms and expectations

Organising Work - The ability to marshal and manage resources (people, funding, materials and support) to achieve a task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals

Relationship Building – The ability and willingness to develop and exploit a range of productive relationships both inside and outside the team

Initiative – The willingness to move things forward by taking action without needing to be asked and without due escalation.

Communication - The ability to speak & write so as to be clearly understood by others, using appropriate vocabulary, grammar & style. Excellent presentation skills, suitably adapted and targeted to the audience.

Structuring - The ability and willingness to plan and control courses of action for oneself, prioritising resource demands and monitoring progress so as to achieve objectives.

Adaptability – The ability to maintain effectiveness in a rapidly changing environment and the willingness to respond quickly and positively to change

Business Awareness – An understanding of the processes and issues relevant to one’s job. This ranges from job knowledge to an appreciation of complex internal and external business issues/trend

Knowledge, Skills & Experience:

•Target driven, with an understanding of the importance of KPIs and Objectives and Key Results

•A client first mentality, to ensure a World Class Customer service at all touch points

•Relationship building - engaging with a client on a regular basis to build a relationship that creates a long-term relationship individually, and between the client and EngageTech

•Good working relationship with all other internal members of staff

•Problem solver - with operational and commercial benefits in mind

•Proficient in Microsoft Products (Excel, Word, PowerPoint etc)

•Assertive, organised, methodical, efficient, and able to work on own initiative in and out of office.

•Analytical, with the ability to read through data and understand the story and takeaway from key information

•Proficient verbal and communications skills

•Able to work independently, multi-task and exercise good judgement at all times

•Must be an ambitious, driven and a team player