Visitor Services Supervisor
- Supervise and support a large, diverse front-of-house team, providing visible leadership and maintaining visitor service standards.
- Coordinate daily visitor-services operations, manage competing priorities and respond to enquiries, incidents and operational issues.
- Work a roster that includes weekends and public holidays, with resilience and adaptability during peak visitation periods.
THE ROLE
We are seeking professional, adaptable and service-focused individuals with a strong commitment to the Memorial's commemorative purpose. Successful candidates will possess the supervisory capability, emotional maturity and interpersonal skills required to support a large and diverse front-of-house team while delivering exceptional visitor experiences. The role requires sound judgement, initiative and problem-solving skills to coordinate daily operational activities, supervise staff, manage competing priorities and respond effectively to visitor enquiries, incidents and emerging operational issues. Successful candidates will communicate confidently, build positive professional relationships and provide visible leadership and support to staff in a dynamic public-facing environment. They will demonstrate the confidence to make operational decisions within established procedures and maintain service standards in a busy public-facing environment. Candidates must be capable of maintaining personal resilience to meet the physical, mental and roster demands of the role and demonstrate the adaptability required to support the safe and effective delivery of visitor services across weekends, public holidays and peak visitation periods.
This position will be filled in an ongoing and non-ongoing capacity.
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