Caravan Park Supervisor (3410)
- Manage day-to-day Hillston Caravan Park operations, including bookings, office administration, customer service and cash reconciliation.
- Maintain accommodation, amenities, grounds and assets, and oversee cleaning, safety and presentation standards.
- Induct and train staff, respond to after-hours and emergency needs, and contribute to service improvements and park upgrades.
We are Carrathool Shire. Our communities are unique, innovative, down-to-earth, and resilient. Our community spirit is strong, and our values run deep. Our residents come from all backgrounds and walks of life, and the people that we hire do too. Working with us gives you the chance to work with our communities and on projects or services that contribute towards improving them for current and future generations. PurposeEnsure the effective day-to-day management and operation of the Hillston Caravan Park by overseeing office administration, accommodation bookings, cleaning, customer service, grounds maintenance, and caretaking duties. Lead a hands-on approach to maintaining high standards of cleanliness, safety, and presentation across park facilities. Deliver exceptional customer service, manage staff induction and training, maintain on-site assets, and contribute to service improvements and park upgrades. Respond to after-hours and emergency needs to support seamless operations and enhance guest experiences.Position Description
Essential requirements
- Proven ability and commitment to providing outstanding customer service.
- Proven ability to maintain accommodation facilities, amenities, and grounds to a high standard.
- Proactive with excellent organisational skills, including the ability to prioritise, maintain accuracy, and meet deadlines.
- Demonstrated experience in cash handling, including the use of EFTPOS, and reconciliation.
- Excellent communication and interpersonal skills, including:
- Excellent written and verbal communication skills.
- The ability to negotiate, de-escalate, and persuade to resolve conflict.
- Demonstrated experience in using Microsoft Office programs, online booking systems, and office management systems.
- Sound knowledge of caravan park operations.
- Practical maintenance/handyman skills and other skills relevant to caravan park management.
- Possession of a Class C driver’s licence.
Desirable requirements
- Current First Aid Certificate.
- Current Chemical Handling Certificate.
- Working knowledge of Work, Health, and Safety.
- Working knowledge of tourism in New South Wales.
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