Customer service & Warranty officer
- Manage warranty claims, assess reported issues and coordinate repairs with technicians, agents and manufacturers.
- Handle customer enquiries and escalated complaints by phone and email, keeping customers and stores updated.
- Track parts, repair progress and service records, and identify recurring issues for process improvement.
Urgent Customer service vacancy in Western Sydney!
Your new companyis a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer.
Your new role will include but not be limited to:
Warranty Claims Management
- Handle after-purchase repair requests and warranty claims in compliance with company policies.
- Assess issues, conduct investigation & damage evaluations.
Repair Coordination:
- Arrange technician service runs and manage customer appointment bookings
- Liaise with repair agents to arrange inspection and repair
- Follow up on service outcomes and promptly update customer and stores
- Investigate complex issues and collaborate with manager to achieve the best solution
- Track service parts and monitor repair progress to ensure timely resolution.
- Communicate with manufacturers regarding service quality issues
- Identify recurring issues and suggest improvement to warranty policies or repair processes
Customer support:
- Service as the primary point of contact for warranty and repair enquiries via phone and email
- Resolve escalated customer complaints with a solutions-oriented approach
- Maintain detailed records of all communications in the system
What you'll need to succeed
A similar experience would be ideal. Clear communication and an ability to deal with multiple stakeholders is a must.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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