Experienced Service Advisor
- Manage service bookings, customer enquiries and the end-to-end customer experience at an automotive dealership.
- Coordinate with workshop technicians, prepare repair orders and estimates, and keep customers updated on repairs and servicing.
- Recommend additional maintenance where appropriate while supporting smooth, efficient service department operations.
Experienced Service Advisor
Adelaide Hills, Full Time, Automotive
Please Quote Reference Number 19309
- Experienced Automotive Service Advisor wanted
- Join a busy, professional and supportive dealership team
- Great opportunity to be recognised and rewarded for your hard work
Are you an experienced Automotive Service Advisor who enjoys working with people, thrives in a busy dealership environment and takes pride in delivering exceptional customer service?
Duttons is looking for a confident, organised and customer-focused Service Advisor to join our team in the Adelaide Hills.
Our service department is busy, vibrant and professional, with a strong focus on customer satisfaction, teamwork and delivering high standards. We're looking for someone who can hit the ground running, build great customer relationships and help ensure the smooth day-to-day operation of our service department.
About the Role
As a Service Advisor, you'll be the key point of contact between our customers and workshop team, ensuring a positive and professional service experience from start to finish.
Your responsibilities will include:
- Greeting customers and managing service bookings and enquiries
- Liaising with customers regarding vehicle servicing, repairs and maintenance requirements
- Preparing repair orders, estimates and invoices
- Communicating with technicians to ensure work is completed efficiently and on time
- Keeping customers informed of progress and any additional work required
- Identifying opportunities to recommend additional servicing and maintenance
- Ensuring a high level of customer satisfaction throughout the service process
To be successful in this role, you will have:
- Previous experience as a Service Advisor within an automotive dealership is essential
- Strong customer service and communication skills
- Good automotive knowledge and an understanding of workshop operations
- Excellent organisational skills and the ability to manage multiple priorities
- Confidence using dealership management systems and computer software
- A professional, friendly and solutions-focused approach
- The ability to work effectively both independently and as part of a team
- A positive attitude, strong work ethic and attention to detail
- A current driver's licence
What We Can Offer You:
- Established Reputation: Join a respected dealership with a strong commitment to customer satisfaction and quality service
- Career Development: Opportunities to further develop your skills and progress within the organisation
- Supportive Team: Work alongside an experienced and motivated team in a professional environment
- Modern Facilities: Enjoy working in a well-equipped dealership with a focus on quality and efficiency
If you're an experienced Service Advisor looking for your next opportunity with a dealership that values its people and takes pride in delivering outstanding service, we'd love to hear from you.
Apply Now and take the next step in your automotive career with Duttons!
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