Posted 1d ago
Retail Manager
KEY POINTS WE FOUND
- Coordinate daily food-service operations, stock procurement, budgets, sales performance and compliance.
- Lead, recruit, onboard and train staff while maintaining service standards and customer satisfaction.
- Analyse operational results and improve processes, cost efficiency and service quality.
- Coordinate and supervise daily operations to ensure smooth service flow and adherence to established operational standards.
- Monitor stock levels and organise procurement activities to maintain adequate supply of food and operational items.
- Evaluate sales performance and adjust product offerings, pricing strategies, and promotional activities to optimise revenue.
- Oversee financial transactions, including daily sales reconciliation, reporting, and cash handling procedures.
- Manage operational budgets by controlling expenses, reducing wastage, and improving overall cost efficiency.
- Lead and support staff members by allocating duties, supervising performance, and fostering a productive work environment.
- Participate in recruitment processes, onboarding, and ongoing training of team members.
- Ensure compliance with food safety regulations, workplace health and safety standards, and internal company policies.
- Liaise with suppliers to coordinate orders, negotiate terms, and ensure timely delivery of goods.
- Address customer feedback and resolve service issues to maintain a high level of customer satisfaction.
- Analyse operational data and key performance indicators to identify areas for improvement and implement corrective actions.
- Continuously refine processes and workflows to enhance efficiency and service quality.
Desired Skills & Qualifications
- At least a Diploma in relative areas and 1 year of experience or equivalent experience
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Skills
0 of 19 matchedBudget managementCash handlingCost controlCustomer serviceFinancial reportingFood safetyInventory managementKpi analysisNegotiationOperations managementPricing strategyProblem solvingProcess improvementProcurementRecruitmentStaff supervisionStaff trainingSupplier relationship managementWorkplace health and safety
Licenses & certifications
0 of 1 matchedDiploma in a relevant field