ASO3 Taxation Officer
- Provide specialist support to customers and team members in the RevenueSA Contact Centre.
- Act as the initial escalation point for complex customer enquiries and complaints.
- Contribute to continuous improvement initiatives to enhance customer service and team performance.
Department of Treasury and Finance
Job reference: 860179
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
We are currently seeking applications for a Taxation Officer to join the RevenueSA Contact Centre within The Department of Treasury & Finance until 31 December 2027.
Remuneration: ASO3 – Salary Range ($74 095 - $78 694 p.a.)
About the opportunity:
The Taxation Officer plays a key role within RevenueSA's Contact Centre (RevCom), reporting directly to the Team Leaders and Contact Centre Manager. This position provides specialist support to both customers and team members, contributing to the delivery of high-quality service and operational excellence.
Key responsibilities include:
- Acting as the initial escalation point for complex customer enquiries and complaints received via phone and email.
- Providing real-time technical guidance and support to Contact Centre Taxation Officers.
- Managing inbound customer interactions as part of the Contact Centre roster.
- Supporting Team Leaders with training, coaching and capability development initiatives.
- Providing on-the-floor operational support to frontline staff to assist with workload management and service delivery.
- Contributing to continuous improvement initiatives by identifying opportunities to enhance customer service, processes and team performance.
About you
You thrive in a fast-paced, customer-focused environment and are motivated by opportunities to support both customers and colleagues. You demonstrate professionalism, resilience and sound judgement when managing challenging situations, and take pride in delivering high-quality outcomes. If you enjoy variety, possess strong problem-solving skills and are committed to providing exceptional customer service, this could be the role for you.
To be successful, you will ideally have:
- Experience contributing to the development, implementation and review of policies, procedures, strategies and service improvement initiatives.
- Exceptional attention to detail and a strong commitment to accuracy.
- Strong administrative skills, with the ability to manage complex processes and information.
- The ability to manage multiple priorities, meet deadlines and adapt to changing business needs.
- Well-developed analytical, critical-thinking and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to effectively support and guide colleagues.
- Proficiency in Microsoft Office applications and other business systems.
About us
At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.
We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.
RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.
We need to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.
For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA
What We Offer
- Meaningful work that contributes to outcomes for South Australia
- A supportive team environment where people connect and collaborate
- Flexible working arrangements that support life and career
- Opportunities to grow capability and build a long-term career
- Salary packaging and wellbeing benefits
Application Instructions
Click ‘Apply Now’ to:
- Submit your current CV
- Tell us about your suitability for the role (maximum two-page cover letter)
- Complete and attach the Pre-Employment Declaration
Special Conditions
‘Click’ on the Role Description for full details, including screening requirements and special conditions.
For a confidential discussion about the role please contact:
Name: Nicole Christie
Title: Contact Centre Manager
Tel: 8522 0830
Diversity & Inclusion
We welcome applicants from all backgrounds, identities and lived experiences.
If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.
Aboriginal Employment Program
Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA public sector.
Applications close: 21/10/2026 11:45 PM
Attachments:
- AS03 Taxation Officer M05141 RevenueSA Contact Centre.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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