Regional Liaison Officer - Innisfail, QLD | Casual
- Support workers participating in the Pacific Australia Labour Mobility Scheme (PALMS)
- Provide practical and pastoral support to workers from Pacific Island nations
- Build trusted relationships and assist with community connections.
Looking for flexible, meaningful work where you can genuinely make a difference in someone's experience of living and working in Australia?
We're looking for a Casual Liaison Officer based locally in Innisfail to support workers participating in the Pacific Australia Labour Mobility Scheme (PALMS).
You'll be a trusted local point of contact for workers from Pacific Island nations – helping them feel safe, supported and connected while they're away from home.
Importantly, this role provides emergency and time-sensitive support when required. For this reason, we're looking for someone who lives within approximately 20 minutes of Innisfail and can respond locally when needed.
About the Role
This is a hands-on, people-first role where no two days look quite the same.
One day you may be helping a worker attend a medical appointment, another you're conducting an accommodation check, welcoming new arrivals, helping resolve a practical issue or simply checking in to make sure everyone is doing okay.
It's a casual position, so hours will vary according to worker and operational needs. It also requires some flexibility outside standard business hours for worker arrivals, emergencies and other time-sensitive support.
What You'll Be Doing
- Building trusted relationships with PALMS workers
- Providing practical, pastoral and wellbeing support
- Assisting with medical appointments, accommodation and transport
- Supporting workplace matters and worker advocacy
- Helping workers connect with their local community
- Assisting with worker arrivals, inductions and departures
- Conducting regular worker check-ins and accommodation inspections
- Responding to occasional after-hours or emergency support needs
- Liaising with MADEC, host employers and community services
- Supporting worker health, safety and wellbeing
About You
We're looking for someone who is approachable, dependable and genuinely enjoys helping people.
You'll ideally bring:
- Experience working with culturally and linguistically diverse communities
- Strong knowledge of Innisfail and the local community
- Empathy, patience and the ability to build trust
- Excellent communication and practical problem-solving skills
- Confidence working independently and using initiative
- Good organisation and the ability to manage changing priorities
- Intermediate computer skills, including Microsoft Office and email
Experience in community services, healthcare, disability or aged care, education, employment services, multicultural support or another people-focused environment would be highly regarded.
The Important Bits
- You must live within approximately 20 minutes of Innisfail due to emergency response requirements
- This is a casual position, with hours varying according to operational needs
- Availability outside standard business hours will occasionally be required
- A current driver's licence is essential
- National Police Check required (or willingness to obtain)
Why Join MADEC?
You'll have the opportunity to do flexible work that also has genuine purpose – building relationships, supporting people and becoming a trusted part of their experience living and working in Australia.
If you're local to Innisfail, community-minded and looking for casual work where your contribution genuinely matters, we'd love to hear from you.
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